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Customer Support Agent

Irwin & Associates
Des Moines, IA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Here at Irwin & Associates, we are looking for a customer support agent to join our fast-paced team. If you have excellent English skills, you’re a great communicator, you’re passionate about helping people, you are the right person for us.

As our customer support agent, you will be communicating with our users and website visitors on a daily basis to ensure they are satisfied with our product.

You’ll also be working closely with our marketing and development team on providing customer satisfaction, implementing user feedback and improving the quality of our services.


* Communicate with our users and website visitors on a daily basis
* Handle customer requests, questions and complaints
* Keep track of recurring issues and customer expectations
* Collect feedback from users
* Follow up with the users after resolving their issues
* Collaborate with marketing and customer success teams on improving the user experience


* Excellent written and verbal English skills
* Great communication and interpersonal skills
* Passionate about helping customers
* Tech-savvy person
* Well organized and good multitasker
* Thrives in a fast-paced and collaborative environment



Irwin & Associates


Des Moines, IA