Skip to Main Content
← Back to Jobs

Mortgage Solutions Specialist I

Iron Mountain Dallas, TX
  • Expired: 23 days ago. Applications are no longer accepted.

Overview

Iron Mountain Incorporated (NYSE: IRM), founded in 1951 and ranked as a Forbes 2018 America’s Best Employers, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts. Providing solutions that include information management, digital transformation, secure storage, secure destruction, data centers, cloud services and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working. Visit www.ironmountain.com for more information.

Responsibilities

At Iron Mountain, our Mortgage Solutions Specialist I will enjoy all the benefits of a career! See the details below.

WORK SCHEDULE : Monday - Friday (8:00am - 5:00pm or 10:00am - 6:30pm)

Job Duties:

  • Mortgage document and process familiarity
  • 1 year of recent mortgage service/document custody experience required
  • Knowledge of Fannie Mae, Freddie Mac, Ginnie Mae guidelines a plus
  • Mortgage Document preparation
  • Document Scanning and indexing tasks
  • Content review and certification responsibilities
  • Ability to train new employees on job responsibilities and tasks

Benefits:

  • Competitive Pay
  • Quarterly Performance Bonus
  • Competitive Benefits Package
  • 401K w/ Company Match
  • Employee Stock Purchasing Program
  • Referral Bonuses
  • Tuition Reimbursement
  • 2 Weeks Paid Vacation, 7 Paid Holidays
  • Medical, Dental, Vision Benefits available immediately

Primary Responsibilities:

  • Operational Tasks - Accurately processing financial documents according to the specifications. Meet processing goals and individual metrics. Effectively communicate with peers and management. Research and resolve customer issues. Excellent PC and keyboarding skills used throughout the day with high attention to detail to match names, numbers, and other data to documents. Cross train employees or provide new hire training as required.
  • Teaming/TCS – Consistently meet/exceed customer service level standards and metrics. Understand the daily volumes to meet service levels/performance and obtain feedback.
  • Human Resources/Workforce Leadership – Be familiar with the employees schedule including timecards, vacation and team meetings. Be a positive force in the operation.
  • Safety & Security - Ensure compliance with Federal, State/Provincial and local laws, as well as, Iron Mountain policies and procedures. Take active role in Facilities Self Audit program.
  • Perform other duties as assigned.

Experience Required:

  • 1 years of recent experience in the mortgage service or document custody industry in a multi-business and multi-site operation.
  • Experience in a goal oriented fast paced production based environment.
  • Must possess or have experience in performing repetitive work task(s)
  • Basic understanding of accounting and factors that affect margins

Skills Required:

  • Basic Verbal and Written communication skills
  • Strong organizational and time management skills
  • Critical thinking and problem solving skills
  • Excellent PC and Keyboarding skills used throughout the day with high attention to detail to match names, numbers, and other data to documents
  • Most demonstrate and maintain excellent attendance
  • Ability to move quickly/accurately with hands while multitasking
  • Ability to work Overtime and Saturdays with short notice
  • Must be Detailed-oriented

Education Required:

  • Minimum Education: HS Diploma/GED Minimum Experience: 3-6 mos
  • Preferred Education: 2Yr Degree + Preferred Experience: 1+ years

Certifications Required: None

Physical Requirements (lifting/standing/sitting):

  • Able to reach above head, lift and move files as required.
  • Sitting required for 70-80% of the day.
  • Lifting, moving, pushing and pulling equipment, cases, metal containers, or boxes in excess of:
  • 10-20 lbs. Occasionally
  • 30-40 lbs. Occasionally
  • 40 lbs+ Rarely

Qualifications

  • Familiarity with PC and other computer related products.
  • Proficiency in reading, writing & communicating in English.
  • Must be able to communicate effectively with coworkers and management.
  • The ability to remove staples, sort, file and box records.
  • Must be able to maintain record order and sequence.
  • Must be able to understand the importance of detail and accuracy.
  • Ability to work at a sustained pace to meet production rates while producing quality work.
  • Must be acceptable of change and long durations of project assignments.
  • Demonstrate understanding for the importance and value of customers.
  • Must be able to work independently with minimal supervision.
  • Minimum business expertise required.
  • This role is responsible specifically for their job assignments and the success of those assignments.
  • This role requires very minimum external contact and will communicate predominantly with Imaging Center personnel. This communication will consist of providing personal production updates and job specific questions/clarification.
  • Total travel: 1%
  • Education / Experience: High School / Less than 2 years

Compliance Obligations:

It is the responsibility of every Iron Mountain employee:

  • to comply with all applicable laws, rules, regulations, and company policies
  • to exhibit ethical behavior in accordance with our Code of Ethics and Business Conduct
  • to complete required training within the allotted time frame

Every Iron Mountain employee has an obligation to promptly report issues and violations.

Iron Mountain is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions.

Iron Mountain Canada is an employer broadly committed to providing an inclusive work environment that welcomes all people. Globally, we believe it is our diversity that contributes to our companies’ shared success. We work hard always to avoid discriminating on any grounds other than capability to perform the requirements of the job.

Iron Mountain complies with the Accessibility for Ontarians with Disabilities Act and welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Iron Mountain is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions.

Requisition # 2019-22433

Category Operations

Type Full-Time

Iron Mountain

Address

Dallas, TX
USA