Customer Service Associate
- $42,000 to $54,000 Yearly
Join Iron Era Solutions - A dynamic and rapidly growing consulting firm based in Los Angeles. We are aggressively seeking top talent to join our team as Customer Service Associate. We're dedicated to delivering unparalleled results for our clients by consistently outperforming competitors in regards to customer acquisition, sales performance, and their position in the marketplace. This year, our focus is on collaborating with influential programs in the telecommunications sector and expanding their reach throughout the market.
As a Customer Service Associate, your primary responsibility will be to develop, retain, and expand our customer base, with a specific focus on consumers in Los Angeles. Your role is crucial in ensuring that our clients' value propositions are maximized. You'll work closely with our marketing and sales team to execute compelling campaigns that engage customers through direct communication methods.
What You'll Do:
- Execute direct customer service campaigns to acquire new customers and support long-term retention initiatives
- Establish rapport and trust with customers while providing thorough product recommendations that best suit the customer’s needs and lifestyle
- Prioritize customer service and nurture relationships with existing accounts.
- Answer questions thoroughly and ensure the customer is confident in the enrollment and ordering process
- Qualify eligible customers and keep accurate records of customer interactions while adhering to compliance standards
- Collaborate with management, human resources, and corporate trainers to support company growth
- Stay up-to-date on our client's products and services by actively participating in brand updates and client meetings
Who You Are:
- Driven: You're motivated to challenge yourself and continuously expand your knowledge
- Organized: You excel at time management and quickly adapt to learning new skills
- Creative: You're a creative thinker who thrives on solving unique challenges
- Natural Leader: You work effectively in a team, but you're also proactive and take the lead on projects.
- Person of Integrity: You uphold the values of honesty and excellence in everything you undertake.
This position provides an exceptional opportunity for both entry-level Customer Service Associates and experienced Customer Service Managers that want to contribute to a growing organization and advance their careers. At Iron Era Solutions, you won't be stuck with mundane tasks. Instead, you'll gain valuable hands-on experience in direct customer service, marketing and sales that will facilitate your professional growth and establish your presence in the field.
If you're passionate about driving customer engagement, shaping marketing strategies, and making a real difference in the rapidly evolving telecommunications market, we encourage you to apply and be a part of our exciting journey at Iron Era Solutions.
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Iron Era SolutionsEast Los Angeles, CA
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