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Customer Success

Ion Wave Technologies Springfield, MO
  • Posted: over a month ago
  • Full-Time
  • Benefits: Medical, 401k, Dental

Ion Wave Technologies is a growing software company providing software-as-a-service solutions to help public sector agencies streamline their procurement processes and to simplify the Special Education process for K-12 school districts.

We are seeking a full-time professional to join our Customer Success team. This role will primarily serve in a front-line capacity to provide support to the customers of our software. This individual will also participate in a wide variety of internal activities related to the development of our web-based solutions.

Primary Responsibilities:

  • Develop expert-level understanding of our products.
  • Provide exceptional customer support to our clients.
  • Manage new customer on-boarding, including project management and training.
  • Create customer-facing resources, such as help documents or how-to videos.
  • Build strong on-going relationships with our customers through regular check ins.
  • Contribute to product enhancement road map, testing, and documentation efforts.
  • Participate in planning for Users’ Conferences or other customer events.

Candidate Qualifications:

  • Excellent communication, organization, and interpersonal skills.
  • Proficient computer skills, including web-based software and standard office applications.
  • Previous professional experience in a software support role is preferred.
  • Previous exposure to public procurement or special education is a plus.

We are looking for team members who:

  • Enjoy an informal, family-like environment.
  • Want the opportunity to work in an environment with minimal politics and bureaucracy.
  • Have a strong work ethic and are self-motivated. We are not micromanagers.
  • Possess a low maintenance personality and get along well with others. We are low drama.
  • Take it personal. We want teammates who will take ownership in the company’s success.

Compensation & Benefits:

  • Salary based on experience. Raises and bonuses are performance based.
  • Group medical and dental plans.
  • Company paid disability insurance.
  • Paid Time Off (PTO).
  • Paid Holidays.
  • Flexible work schedule.
  • 401k with company match.

IWT is an equal opportunity employer. We are not interested in outsourcing and we do not sponsor visas. No recruiters!

Ion Wave Technologies

Why Work Here?

Family environment, You get a voice, Get rewarded, Make an impact

Address

3653 South Ave Springfield, MO 65807
Springfield, MO
USA

Website

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