Responsible for learning client relations, technical or operational aspects of the clients products to service client base and begins handling client calls and servicing client base. Answers inquiries from clients promptly and accurately, researching and escalating to other departments if needed. Observes and assists other internal CTA's and AE's to gain working knowledge of product, department procedure and dealership knowledge. Initiates and submits any critical client needs, field visit requests, program bugs, special program requests and product change requests to management for review. Modifies documents and coordinates implementation of appropriate customer support procedures. Maintains and provides support for other staff functions on special projects as needed. Maintains/gains knowledge. Completes personal and departmental assigned goals. Performs other related dutieas assigned.
Hours of operation are Mon-Sat 8AM-12AM and Sunday 1PM-10PM. On average each CTA I scheduled to work 1 Saturday and 1 Sunday or 2 Saturdays during a 6 week period. Team members are scheduled for a 30 minutes lunch.