The Custer support is responsible for inbound calls, customer clarifications, provide appropriate information and updates
Managing large amounts of inbound and outbound calls in a timely manner
Following call center “scripts” when handling different topics
Identifying customers’ needs, clarify information, research every issue and providing solutions
Keep records of all conversations in our call center database in a comprehensible way
Call center agents will obtain client information by answering telephone calls; verifying information.
Determines eligibility by comparing client information to requirements
Informs clients by explaining procedures; answering questions; providing information.