The Account Advocate (AA) is a highly motivated, team-oriented individual who works closely with automotive dealership clients to deliver an integrated marketing strategy that focuses on website improvements, organic search optimization, digital advertising and serves as the focal point for all support and service related issues for assigned customers.
The AA works closely with Organic and Digital Advertising Specialists, Email Marketing Specialists, Digital Solutions Managers and Technical Support Specialists to develop and execute on short and long term efforts to improve both the customer's online presence, as well as to provide overall management of product and website inquiries.
The primary function of the AA is to ensure that the website and marketing efforts are driving to meet client sales and ROI goals, and that customers are receiving world-class service and support.
Strong Customer Service Background.
Strong Account Management skills – ability to ask questions, dig for needs client has and then deliver the products/services (marketing based) that meet those needs – namely digital marketing/website/digital advertising - SEO OR SEM etc.
Bachelor’s degree preferred but not required.
We are seeking someone with good knowledge of Marketing or a STRONG DESIRE to learn marketing – we will teach you what you need to know to be successful at CDK!
The ability to be consultative over the phone and provide clear direction to clients is paramount, the ability to set and reset expectations and create a roadmap for service.
Retention is our number one client goal.
Knowledge of the Automotive Industry & Digital Marketing is highly desired but not required to be successful.
Bachelor’s degree preferred but not required
Advertising, Automotive, Automotive Industry, Digital Advertising,