Associate Operations Support Specialist

About InvoiceCloud:

InvoiceCloud, an EngageSmart solution, is a leading provider of online bill payment services. Founded in 2009, the company has grown to be one of the leading disruptors in the cloud-based electronic bill presentment and payment (EBPP) space, helping institutions put customer experience first. By switching to InvoiceCloud, clients can improve customer engagement, loyalty, and efficiency while reducing churn and missed payments in the process. With over 50 million payments processed annually, InvoiceCloud is one of the most secure, innovative, and inclusive fintech solutions in the market. To learn more, visit www.InvoiceCloud.com .

Operations Support Specialist will be a critical member of the payment operations team working with Sales Representatives, Service Account Managers, Payment Vendors, and Billers to support the onboarding to our platform. Responsibilities include executing payment vendor onboarding requests, creating new merchant profiles, setting up new biller accounts, handing disputes, supporting payment vendor registration, and effectively communicating with the status of their onboarding requests.

What You'll Do

• Create accounts in Payment Service Network's platform
• Complete biller bank changes i.e. VOD completion, ticketing
• Lead activation meeting weekly
• Reviewing and understanding of PSN contract to determine necessary steps i.e. how many biller accounts, types of payments
• Completing merchant boarding
• Performing simpler biller configuration
• Logo Conversions
• Hourly decline/rejected reports

What We Seek

• Proficiency with Microsoft Office Applications (Outlook, Word, Excel, etc.)
• Strong written and verbal communication skills
• Good interpersonal skills
• Positive attitude and willingness to learn
• Excellent written and verbal communication skills - both phone and email
• Maintain sense of urgency
• Excellent time management skills
• Ability to work independently and with a team

Base Compensation Range: $48,198.00 to $62,104.00 annually
Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission and equity. Some roles may also be eligible for overtime pay.
The above represents the expected base compensation range for this job requisition. Ultimately, in determining your pay, we'll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors.

Benefits

We offer a competitive benefits program including:

• Medical, dental, vision, life & disability insurance
• 401(k) plan with company match & employee stock purchase plan (ESPP)
• Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays
• Mental health resources
• Paid parental leave & Backup Care
• Tuition reimbursement
• Employee Resource Groups (ERGs)

Invoice Cloud is an Equal Opportunity Employer.

Invoice Cloud provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact jobs@engagesmart.com .

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To all recruitment agencies: Invoice Cloud does not accept agency resumes. Please do not forward resumes to our job's alias, employees, or any other organization location. Invoice Cloud is not responsible for any fees related to unsolicited resumes.