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End User Support Technician

Intrado
Longmont, CO
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Job Summary:  Responsible for providing assistance to customers in an enterprise and multi-site infrastructure needing to resolve problems with their computer systems by answering service requests. Provides more complex troubleshooting and assistance for customer systems, scheduling escalations as needed. Perform Daily equipment checks to ensure equipment is functioning properly. Provides support for department using basic acquired job skills and knowledge of the company.

Essential Duties: 

  • Respond to somewhat complex problems and conduct tasks that require problem solving, while engaging in activities outside of role scope that continue to build knowledge of information systems
  • Continuously communicate to others verbally and in writing, concentrate on tasks, examine and observe details, handle stress, prioritize, read information and remember details
  • Frequently adjust to changes as applicable
  • Respond to incidents on a 24x7 basis

Minimum Qualifications: 

Education

High school diploma or GED required

Experience

  • 2 plus years of experience in technical support or technical customer service experience required (preferably in a corporate environment)

Technical:

  • 2 years experience with PC hardware, Windows OS, MAC OS, DOS, PC/LAN environments, monitoring systems and tools, scripting and batch files, operating system and software deployment tools preferred.

Other:

  • Must be able to lift 45+ lbs.
  • Occasionally may be asked to bend, stoop, carry items which may weigh more than 45+lbs, climb stairs, work in a confined space, crawl, kneel, push, reach above the shoulder, do repetitive motions, stand, walk, or lift objects (some heavy) above the head
  • Must have enough mobility to load and unload computer and phone equipment, setup a station at a customer’s desk, trace cables (potentially under desks) complete inventory of a tech room, and sort equipment as required
  • Should be able to hear customers over the phone, detect system beeps when troubleshooting, and verify sound quality when working with AV equipment
  • Must be able to see well enough to read PC screens, review mother board schematics, and follow technical documentation
  • Ability to travel up to 10% of the time
  • Ability to respond to incidents on a 24x7 basis

Want to love where you work? At Intrado, we offer a comprehensive benefits package that includes what you’d expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan with company match and flexible spending accounts), and several that go above and beyond (tuition reimbursement paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity and pet insurances, identify protection and more)! Apply today to join us in work worth doing!

For candidates located in Colorado, the starting salary for this position is anticipated to be $18-20.70 an hour and will be commensurate with experience

Company Description
Intrado’s Life & Safety division is responsible for some critical parts of our everyday life. Our solutions are responsible for everything that happens after a 9-1-1 call is placed – call routing, delivery, location determination and data management. Whether you call from a landline, cell phone or text 9-1-1, we make sure first responders get the right information at the right time so they can save lives.

Intrado also provides notifications to the utilities, healthcare and educational sectors. Our platform provides multi-modal communications that meet an individual’s contact preference and routes over 4 billion notifications each year. At the end of the day, Intrado believes that keeping people in our communities safe, connected and healthy is a top priority.

https://player.vimeo.com/video/441407485

Intrado

Address

Longmont, CO
USA

Industry

Technology

View all jobs at Intrado