Clinical Director @ LGBTQ+ Group Practice

SUMMARY
IntraSpectrum Counseling is Chicago's leading psychotherapy practice dedicated to the LGBTQ+ community. We strive to provide the highest quality, sex-positive mental health care for multicultural, kink, polyamorous, and intersectional issues for our clients. We are looking to expand our team of licensed psychotherapists who share our commitment to the LGBTQ+ community and multicultural, kink, polyamorous, and intersectional issues.

The Clinical Director will support the Chief Administrative Officer and manage and direct the clinical operations of the practice. The Clinical Director will work in partnership with the Chief Administrative Officer and members of leadership to execute the practice’s clinical vision and develop and implement clinical programs and services. The Clinical Director will directly oversee clinical supervisors, managers, and fully licensed clinicians. The Clinical Director will provide supervision of supervision to clinical supervisors, facilitate a weekly group consultation pod for clinicians, and lead the weekly clinical team meetings on Tuesday afternoons and Friday mornings.

The Clinical Director will ensure that all clinical operational needs are met and ensure compliance with local, state, and federal laws, rules, and regulations and all health plan requirements. The Clinical Director will ensure the standardization of clinical training, performance, and outcomes, as well as high client satisfaction and service across all clinical areas, programs, and services.

While this position is based out of one of our offices in Chicago, travel to our other locations in the Chicagoland metropolitan area is expected from time to time.

LOCATION & SCHEDULE
This position will generally work 9 am - 6 pm on a Monday - Friday schedule with Saturday and Sunday off. The position is based out of our Andersonville office at 1511 W Berwyn Avenue for Monday, Tuesday, Wednesday, and Friday. The position works out of our Loop office at 180 N Michigan Avenue on Thursdays.

SALARY
Salary is commensurate with experience and independent clinical licensure level. The minimum salary for the position is $80,000 paid on a weekly basis. Discretionary pay raises and bonuses occur in April of each year.

SIGNING BONUS
A signing bonus is available.

BENEFITS

• Group health insurance with ISC-paid contribution
• Dental insurance
• ISC-paid vision insurance for team members
• 401(k) retirement plan offering both standard and Roth retirement accounts
• ISC-matching of up to 4% of contributions to 401(k) when eligible
• Healthcare, dependent care, transit, and parking flexible spending accounts
• Unlimited paid time off for vacation or sickness
• Paid practice holidays
• Eligible for language fluency, referral, and annual discretionary bonuses
• Access to an unlimited CEU platform
• Tuition reimbursement program
• Reimbursement of clinical license renewal fees
• Reimbursement of professional association fees
• Reimbursement of WPATH membership fees
• Professional liability insurance
• ISC-paid short-term disability insurance
• ISC-paid long-term disability insurance
• ISC-paid group life and AD&D insurance
• ISC-paid emergency travel assistance protection
• ISC-paid identity theft protection
• ISC-paid employee assistance program (EAP)
• Voluntary critical illness insurance
• Voluntary accidental injury insurance
• Voluntary hospital indemnity insurance
• Voluntary life insurance

ESSENTIAL DUTIES AND RESPONSIBILITIES
This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as the Chief Administrative Officer or Chief Executive Officer may deem necessary from time to time

• Develop and implement strategic and operational plans aimed at enhancing clinical operations, access, and performance, including ensuring client satisfaction.
• Manage daily operations of clinical areas, programs, and operations. Responsible for all clinical operational team members, including therapists, fellows, and scheduling team members.
• Manage clinical compliance with assistance from Chief Administrative Officer. Responsible for ensuring compliance with our in-network insurance provider's clinical practice guidelines and clinical documentation requirements.
• Oversee and create comprehensive group, family, couple/relational, and individual (including adult, adolescent, and child) clinical programming.
• Direct and oversee innovation initiatives, data analysis activities, and evaluation strategies for clinical areas and programs. Assist Chief Administrative Officer in implementation of new programs and services.
• Oversee quality management activities and performance improvement techniques and standards to analyze processes to streamline workflow and improve clinical quality and services.
• Provide weekly clinical supervision on an individual basis to 2 - 3 unlicensed and/or provisionally licensed therapists, supporting said supervisees with case conceptualization, clinical documentation, practice policies and procedures, electronic record health management usage, and clinical resources, recommendations, and referrals.
• Provide standardized, evidence-based clinical supervision and the clinical performance and documentation of unlicensed and/or provisionally licensed therapists that meets IDFPR clinical supervision guidelines and requirements.
• Maintain effective communication with clients, families, management, and team members.
• Develop and recommend operating and capital budgets. Control expenditures within approved budget objectives.
• Ensures that utilization of all resources (e.g. staffing, supplies, etc.) is optimal. Recommends and institutes measures that result in greater cost effectiveness and efficiency in operations while ensuring high client satisfaction.
• Collaborate with management teams to establish, standardize, and implement policies and work standards. Consider needs of finance, business operations, marketing, human resources, culture, and strategic initiatives and growth.
• Establish, implement, and oversee standardized, evidence-based training, performance, outcomes, and technologies within all clinical areas and programs, including our licensure programs.
• Innovate and implement new or revised models for clinical strategy functions in response to evolving trends in behavioral healthcare delivery and/or emerging models of behavioral care.
• Ensures all ethical standards are met as required by each clinical area, license, and/or program.
• Ensures all regulatory and statutory compliance standards are met as required by each clinical area, license, and/or program.
• Ensures all clinical and documentation requirements, standards, and contractual obligations of our in-network insurance companies are met.
• Supervise and assist managers, clinical supervisors, and direct reports in administrative, operational, and clinical activities.
• Conduct regularly scheduled meetings with direct reports, managers, clinical supervisors, and team members.
• Oversee meetings, whether team or one-on-one, held by managers or direct reports, as necessary.
• Build alliances across the business and clinical leadership teams to ensure a collaborative, efficient, and viable operating model. Attend and participate in daily meetings with Chief Administrative Officer. Attend and participate in leadership meetings and annual and strategic planning activities.
• Assist with certain human resources responsibilities for clinical and administrative team members, including interviewing; making hiring, promotion, compensation, and termination recommendations; team member development; performance evaluations; resolving team member concerns and disputes; team member corrective actions; and overall team member morale.
• Provide at least 5, but no more than 10, direct client contact hours per week of evidence-based individual, relational, and/or family counseling.
• Willingness and ability to facilitate group counseling.
• Attend continuing education sessions, training, and case consultations on a regular basis.
• Refer clients to appropriate internal and external resources as required and appropriate.
• Be an active member of the clinical team, participating in consultation pods, internal committees, and mentorship programs.
• Develop and implement objective and measurable therapeutic treatment plans.
• Maintain compliance with all requirements, policies, and procedures as set forth in the IntraSpectrum Counseling handbooks and manuals. Assist in development, review, and implementation of handbooks and manuals.
• Timely and prompt completion of detailed case notes for clients.
• Timely and prompt completion and submission of all billing requirements as per practice policy.
• Maintain records according to practice policy.
• Be a strong voice for inclusion and belonging with internal and external audiences, championing our culture, mission, and values to audiences in all communities, including blog/article writing; facilitating internal and external seminars and/or presentations; and participating on case presentation panels.
• Play a vital role in culture across the practice by supporting expansion efforts, including blog/article writing; facilitating internal and external seminars and/or presentations; and participating on case presentation panels.
• Provide general administrative support, such as preparing and updating reports, general filing, and calendaring; assist with ideas for streamlining and improving efficiency of the practice.
• Maintain positive and professional team member and client relationships; consistently demonstrate honesty and integrity through personal example.
• Maintain confidentiality and HIPAA/HITECH compliance. Use discretion with regard to sensitive information.
• Participate in, and comply with, IntraSpectrum Counseling's workplace vaccination program and requirements.
• Stay informed regarding research and best practices in innovative clinical best practices. Apply creative solutions across different clinical areas.
• Perform such other duties as may be assigned from time to time.
• Maintain an openness to feedback.
• Regular and reliable attendance. Access to a car or vehicle is not required.
• Ability to work nights and weekends on an as needed and scheduled basis.
• Willingness and ability to work in person at our office.
• Willingness and ability to travel upon request.

REQUIRED QUALIFICATIONS/EXPERIENCE

• Master’s degree or higher in social work, counseling, or psychology required.
• Five years of independently licensed experience in a behavioral health setting strongly preferred. Three years of independently licensed experience in a behavioral health setting required.
• Three years of managerial experience is strongly preferred but not required. One year of management experience is required.
• Two years of clinical supervision experience is strongly preferred but not required.
• Has, and is able to maintain, an unrestricted independent clinical or behavioral health licensure as a Clinical Psychologist, Licensed Clinical Professional Counselor, or Licensed Clinical Social Worker. A Licensed Clinical Social Worker licensure is preferred but not required.
• Fluency in Cantonese, Mandarin or Spanish preferred but not required.
• Demonstrated excellence in interpersonal, verbal, and written communication skills.
• Demonstrated history of inclusive leadership of a department or function.
• Demonstrated history of compliance programs or functions, especially healthcare programs or functions, strongly preferred.
• Must be able to establish effective working relationships across all organizational levels and with all practice personnel.
• Must be self-motivated and be able to work both independently and in a team environment to meet or exceed goals, with minimal coaching or supervision.
• Must display high levels of emotional intelligence.
• Must have a high degree of discretion in working with sensitive and confidential information.
• Strong project management, time-management, and multi-tasking skills with the ability to manage competing expectations, prioritize effectively and deliver high-quality work.
• Strong proficiency in Microsoft Office, including Excel, and G-Suite applications.
• Must have strong organizational skills, including the ability to categorize, sort, and utilize information and/or materials in a meaningful, efficient, and logical manner.
• Must be able to confidently prioritize and reprioritize based on evolving needs or in response to new information.
• Ability to carefully proof all work and use proper grammar, spelling, syntax, punctuation, and sentence structure.
• A strong sense of professionalism about all aspects of the job.
• Must be accessible and comfortable with a virtual reporting structure for self and any direct reports.
• Must possess a growth mindset and an openness to feedback.
• Must be able to work in person from our Andersonville and Loop offices.
• Must be eligible to work in the United States.
• Must have reliable transportation.

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is regularly required to talk and hear and use hands and fingers to operate a computer and telephone. This position requires sitting for long periods of time and requires the ability to lift 20 pounds. The ability to work nights and weekends is required. The ability to travel as requested on occasion is required.

Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

EQUAL EMPLOYMENT OPPORTUNITY
IntraSpectrum Counseling is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability or other applicable legally protected characteristics.