Program Manager, Professional Services (Remote)
- Posted: over a month ago
Are you looking for an innovative firm where you are highly valued, compensated equitably and are a critical part of a team?
Are you interested in investing your career towards an opportunity that can provide real professional growth and mentorship within a well-respected, client-focused firm?
Come be a part of a growing, dynamic firm!
At Intevity we bring a human and strategic view to business, technology, and software development. We combine strategists, designers, engineers, and industry subject matter experts into consulting teams who work directly with our clients in the trenches, to unlock transformational value from technology. Learn more about us at https://intevity.com.Job Description
We are currently seeking a Program Manager with 8+ years experience for our team.
The Program Manager is the face of Intevity to our most important clients and serves as their trusted advisor. Our most successful Program Managers live, breathe and exemplify our core values – be a team player, driven to deliver, always find a way and do the right thing.
This role will require you to be a self-starter who can effectively drive projects to completion and navigate unknowns while also being transparent about progress and where you need support or assistance. You will wear many hats as a Program Manager and can’t be afraid to roll up your sleeves to help the team. You are a thinker AND a doer.
You will be successful in this role if you are passionate about solving complex business problems, love working in a team environment and find joy in watching clients as well as your team members excel and grow.
While responsibilities will vary based on project needs, these are some common responsibilities of Program Manager:
Responsible for overall relationship, experience, success and health of 1-2 enterprise level clients
Work with client executive stakeholders to understand their key business requirements and challenges; distill those requirements into an actionable engagement plan showing incremental ROI
Build and maintain relationships with client stakeholders at multiple levels (executive to project level)
Proactively manage client relationships to identify future opportunities within the organization
Manage and lead project team (project manager/scrum master, UX/designer, developer, solution architect, data analysts)
Support team in the creation of project timelines and milestones
Ability and desire to work on contracts with ambiguity; comfortable working with an agile mentality and being flexible to clients needs
Serve as a client initial escalation point
Manage client budget and revenue forecast
Plan for resource allocation across FTE and contractors
Desire to mentor junior team members
Potential need for travel to client offices (as needed)
As a Program Manager, you should also have experience and/or a comfort level with participating in or performing the following activities:
Interview project stakeholders / clients to acquire feature definition and priority
Facilitate the definition of project scope for projects that are loosely defined (from an idea or charter, to foundational requirements, to epics, and finally to actionable user stories that can be handed to the delivery team)
Facilitate the creation of project requirements and supporting assets (including requirements documentation, wireframes, etc)
Author user stories from project assets (requirements, wireframes, etc).
Conduct sprint planning, facilitate work-task estimation with the delivery team, and track / report on the velocity of a given sprint
Identify risks / gaps, create mitigation plans for each, and escalate to the client and project leadership based on impact and priority
Facilitate sprint retrospectives with the delivery team -- including collecting and acting upon lessons learned to improve overall efficiency and team velocity
Minimum of 8+ years experience leading project teams or complex programs
Experience in a professional services, client-facing environment
Able to manage remote / virtual project teams in a fast-paced delivery environment
Excellent verbal and written communication skills
Quality minded and understands how to empower teams to deliver quality
Able to adapt quickly to changing customer priorities across multiple projects
Ability to communicate effectively across all facets of the team and customer
We’ve been different from the start and by design. We’ve always valued work-life balance, allowing our team to have full, meaningful, and vibrant lives in and out of work. We attract top talent for a simple reason: this is a great place to work, where family wins and off-the-grid adventures are encouraged and celebrated every bit as much as excellence on the job.
Being remote allows our employees to live where they want to. It means being able to have the lifestyle that you choose. Working remotely is not for everyone but it allows us to spend less time commuting and more time on the things that really matter. We believe this is essential to supporting a workforce that can achieve a healthy work-life balance. In exchange, we ask that you are within driving distance of a major airport so you can travel to client sites or team meet-ups cost-effectively when needed.
What’s does this mean for you? You get to work from where you need or want to work. Each team member is provided the tools, infrastructure, and support to create a productive, professional work from home office environment. We observe and operate standard East Coast working hours to support most of our clients and our teammates. We also provide some flexibility for daily schedules to accommodate one’s personal obligations to home and family life.
We recognize that working remotely isn’t always easy; the remote work model encourages independent thinking but requires increased professional accountability and self-discipline. We are an outcome-focused team and work to get the job done. We champion a culture of transparency and openness.
While travel is part of the job requirement to service clients and team build, we ensure it is asked for and planned as thoughtfully and safely as possible. Travel amounts do vary by engagement, but a Program Manager can expect to travel once per quarter for 2-3 days on average to build client relationships, team relationships and hold workshops in-person.
If you have a strong service-oriented attitude and are looking for a position where your presence can make a difference, please apply!
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