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Operations Manager

Intero Chiropractic Pleasanton, CA
  • Posted: over a month ago
  • Full-Time
  • Benefits: 401k

About Us

Intero Chiropractic is a fast-paced chiropractic office located in Pleasanton. We provide a different approach to chiropractic in order to help people feel and function better. We specialize in a very specific type of chiropractic, Structural Chiropractic (Gonstead system), and provide diagnostic testings that allow us to determine what is going on structurally and neurologically.

Our firm has aggressive growth plans and we are seeking a highly-driven and self-motivated person to manage our amazing team! If your personal core values are aligned with our firm’s core values listed below and you are qualified for the position, we would look forward to hearing from you.

  • Passionate about customer service

  • Commitment to excellence

  • Awareness of unique strengths and weaknesses

  • Passionate about our work

  • Hungry for achievement

  • Exhibits professionalism

Position Summary

The full-time Chiropractic Operations Manager will be responsible for managing approximately 8 full-time and part-time employees and outsourced providers in compliance with established policies and procedures. The staff includes the front desk assistants, chiropractic assistants, billing associates, a bookkeeper and two associate chiropractors.

Job Responsibilities:

  • Manage approximately 8 full-time and part-time employees and outsourced providers in compliance with established policies and procedures.

  • Handle recruiting, onboarding, performance reviews and resolve issues that must be escalated.

  • Train and coach staff to optimize productivity.

  • Ensure employees perform tasks on time and accurately.

  • Must exercise utmost diplomacy and tact to provide excellent customer service for patients; and practices confidentiality and privacy protocols in accordance to Clinic policies and HIPAA requirements.

  • Perform employee scheduling and payroll.

  • Handle inventory management and order supplies.

  • Oversee facilities and equipment management.

  • Vendor management.

  • Provide weekly status updates to the integrator/COO and visionary/CEO.

  • During very busy times, step in to help employees perform the following tasks - schedule and coordinate patient appointments; verify patient insurance and submit claims; ensure all patient paperwork is complete and signed; maintain patient health records, and personal and financial information; check explanation of benefits (EOB); manage personal injury; manage an efficient flow of patients and ensure patients are serviced on time; etc.

Requirements:

  • Passionate about helping people and delivering the message of wellness and chiropractic.

  • Highly driven and thrive in a very fast paced environment.

  • Strong leadership skills and be able to coordinate and track a variety of details to provide a seamless patient experience.

  • Positive, courteous and a professional attitude.

  • Great attention to detail and clear communication with patients.

  • Focus on operations efficiency, patient retention and profitability.

  • Inspire confidence in staff and encourage them to excel.

  • Organized and able to switch gears at the drop of a hat, all with a smile on your face.

  • Excellent time management skills.

  • Two or more years of supervisory experience in a service-related business.

  • Business development experience is a bonus.

  • Health care industry or chiropractic awareness preferred but not required.

  • High school degree required and bachelor’s degree preferred.

Work hours: Monday to Friday 10AM to 7PM

Salary: Based on experience.



Intero Chiropractic

Why Work Here?

Mission driven position with lots of room for growth!

Intero Chiropractic is a fast-growing clinic quickly gaining a reputation for having the highest quality care in the Tri-Valley area. Our practice has been featured on CBS News, FOX, NBC, and ABC! We have a very skilled staff and use the most cutting-edge technology available! We have a non-traditional approach to chiropractic care, and our patients enjoy the results we produce.

Address

Pleasanton, CA
USA

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