Trucking company customer service

CONTAINER DRAYAGE operation has an opening for an EXPERIENCED person to assist with the daily management of our customer service department. The candidate MUST BE FAMILIAR WITH IMPORT / EXPORT CONTAINER DRAYAGE. You will work under the department manager to assist with overseeing a small group of customer service representatives. The person we are looking for MUST HAVE INDUSTRY EXPERIENCE, has to enjoy working under pressure, and is willing to be a team player. This is a terrific opportunity for a person that is looking for a secure future with the possibility of moving into a managerial position.
Responsibilities:
· Entering customer delivery orders into our system.
· Monitoring vessel arrivals and up-dating ETA's.
· Checking container availability at ocean terminals
· Scheduling pick-up and delivery appointments with customers.
· Providing exceptional customer service when responding to customer inquiries.
· Scheduling container pick up and return appointments at APM and Global Terminals.
Skills:
· Working experience in customer service related to PIER TRUCKING
· Ability to think strategically and to direct.
· Effective communications skills
· Strong troubleshooting and multi-tasking skills
Proficient computer skills ( Access / Excel / E-mail communication)