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Customer Service Representative

International Paper Lumberton, NC
  • Expired: October 01, 2019. Applications are no longer accepted.

What if you were given the opportunity and responsibility to make a difference? It is time to embrace your Infinite Possibilities. This is your opportunity to be part of International Paper, a Fortune 500 company and global leader in paper and packaging products. IP is known for our commitment to the environment and to cutting-edge technology. We have spent more than 100 years creating new ideas, and we are looking for people who can collaborate to help us build on our history, while creating future success. We are committed to attracting, preparing, promoting and supporting our teams. At International Paper, you control your destiny. We offer benefits, challenges, global opportunities and total rewards. When we say Infinite Possibilities, we mean it.
Customer relation representative's role is to communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships and support effective manufacturing and shipping operations.


Responsibilities include, but are not limited to:
+ Provide excellent customer service through timely and accurate customer communications via telephone, fax and e-mail
+ Accurately enter customer orders into order entry system
+ Communicate status of orders to customers
+ Initiate entry of customer complaints into the customer feedback system
+ Produce estimates and quotations for customers
+ Coordinate warehouse inventories
+ Reorder and ship quantities based on established parameters
+ Work with operations and utilize scheduling system to achieve on-time customer deliveries
+ Work with sales staff to ensure accurate and timely customer communications.
+ Accounts Receivable dispute management involvement
Qualifications include, but are not limited to:
+ High School Diploma
+ At least (3) years of customer relations/service experience, preferably industry specific customer service experience
+ Possess ability to perform math functions including working with fractions, manipulating and recording figures to provide accurate quantities, estimating and quotations
+ Possess strong computer skills including agility in Microsoft Word, Excel, and Outlook
+ Ability to work within an order management and plant booking system
+ Experience in order management, backlog management, inventory management, customer communication, and inter-departmental communications
+ Able to handle complex accounts with a strong process and detail-orientation and approaches problem-solving with a high degree of urgency and accuracy
+ Able to effectively multi-task and prioritize time and work
+ Understanding of manufacturing processes

Key Accountabilities:

+ Provide excellent customer service through timely and accurate customer communications via telephone
+ Typically works with larger or more complex accounts than a Customer Relations Representative I.
+ Accurately enter customer orders into order entry system
+ Communicate status of orders to customers
+ Initiate entry of customer complaints into the Customer Feedback System (CFS)
+ Produce estimates and quotations for customers
+ Coordinate warehouse inventories, reorder and ship quantities based on established parameters
+ Work with production staff and utilize KIWI system to achieve on-time customer deliveries
+ Work with sales staff to ensure accurate and timely customer communications
+ Work with TIC system


Key Challenges:

Customer expectations, short lead times and balancing production efficiencies and customer demand provide added challenges in today's marketplace.


Customer relations representative position requires a high degree of organization and prioritization of daily tasks and responsibilities.


Within the corrugated industry, due to its competitive nature, it is essential for facility's to set themselves apart from their competition. Customer relations provide critical daily interactions to our customers that allow International Paper facilities to achieve and maintain an excellent customer relationship and enhance customer loyalty.



Scope:


+ Order entry accuracy
+ On-time delivery
+ Customer retention/satisfaction



Comments:




The Customer Relations Representative position is a critical position as individuals in this role have direct communication with our customers. The daily interactions and accuracy of information as well as timely and effective communication to our customers are critical factors affecting our facility's performance and customer retention.


Please make sure you attach your resume. An offer of employment is contingent upon successful completion of our pre-placement drug screen, health assessment, background investigation and the verification of your eligibility for employment.
International Paper is an Equal Opportunity Employer - Minorities/Females/Individuals with Disabilities/Veterans.

International Paper

Address

Lumberton, NC
28359 USA