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Director of Recurring Revenue, North America

International Justice Mission Washington, DC
  • Posted: August 18, 2019
  • Full-Time

IJM is the global leader in protecting the poor from violence in the developing world. Our global team of over 1,000 professionals are at work in over 25 countries. Together, we are catalyzing a global revolution that will rescue millions, protect half a billion, and make justice for the poor unstoppable.

Motivated by God's call to seek justice for the oppressed, we believe that the way we work is as important as the results we achieve. We are a global community that cares for one another. We value joy and celebration, and we strive to provide professional excellence to all those we serve.
After nearly two decades of continued growth and operational success in pioneering the work of protecting the poor from violence, IJM has become an $80 million organization, of which over $15 million is in recurring revenue from North America. As IJM continues this trajectory of growth and scaling of its impact, IJM's North America, Regional Director of Partner Programs is seeking a collaborative leader to partner with him in the development of the North America Recurring Revenue strategy. The Director of Recurring Revenue, North America will be expected to winsomely engage and coach acquisition teams both in the US and Canada, and provide the necessary brand ownership, accountability and standards for our two signature recurring revenue programs-Freedom Partner and Partner with a Field Office (PFO).

This position is based at the US Headquarters in the Washington, DC area or the Canada Headquarters based in London, Ontario.
Identify and define best practices, KPIs and standards of activating recurring donors;
Lead region in pursuing a minimum of 10% growth in recurring revenue year-over-year;
Ensure retention goal of 85% is maintained year-over-year;
Pursue rigorous performance measures and adapt as necessary;
Develop donor reactivation plan and donor loyalty program;
Work with internal and external creative agencies and project managers to develop fundraising communications and promotional materials, and to ensure that all targets and requirements are met on time and within budget;
Identify innovative opportunities for IJM to create new recurring revenue streams and engage individual donors;
Accountable to distribute and coach country teams based on standards and best practices, and provide ongoing support through an entire Freedom Partner acquisition cycle;
Responsible to winsomely support constituent facing teams in getting big Freedom Partner wins. This would include working with audience teams to develop the strategy to acquire Freedom Partners from a project and then working with them throughout the year to see those goals exceeded;
Responsible to lead innovation and learning for recurring donor acquisition across the region.
Education and Experience
Bachelor's degree in communications or related field;
7 + years of marketing experience, with a proven track record of acquiring and/or retaining $1,000,000+ in recurring revenue;
7+ years of brand, program or product ownership/leadership.

Technical Competencies
Proven fundraiser;
Expert level use of CRM systems;
Expert in marketing;
A strong understanding of all platforms (i.e. digital, web, print, event) utilized for recurring donor acquisition;
Strong written and oral communication skills.
Critical Qualities
Mature orthodox Christian faith as defined by the Apostles' Creed;
Self-starter with strong initiative;
Disciplined with priorities;
Strong interpersonal skills and self-awareness;
Innovative and willing to take on new challenges and pursue new ideas;
Flexible, collaborative and eager to support others;
Effective team player who fosters collaborative environment;
Adept at creative problem solving.

Upload Resume, Cover Letter & Statement of Faith* in one document.
*What is a statement of faith?
A statement of faith should describe your Christian faith and how you see it as relevant to your involvement with IJM. The statement can either be incorporated into the cover letter or submitted as a separate document and should include, at a minimum, a description of your spiritual disciplines (prayer, study, etc.) and your current fellowship or place of worship.

External Company Name: International Justice Mission
External Company URL: https://www.ijm.org/

International Justice Mission

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