Hotel Front Desk Agent and Night Auditor

The International House Hotel in New Orleans is looking for a friendly, fun, and hardworking Front Desk Host to join our team! 

International House is a 117-room boutique hotel and joyful tribute to New Orleans today - an ensemble of historic architecture, colorful characters, cheerful culture, signature food and local music unlike any other city in America.

San Francisco based Sightline Hospitality, LLC is a hotel management company of a portfolio of Full-service, Limited Service and Boutique hotels across the United States, including Hawaii. Our unique and thoughtfully designed collection of boutique hotels, spas, and restaurants offer remarkable experiences across the United States. Through warm, welcoming and genuine service, our staff creates memorable lodging, dining and wellness for our guests. We pride ourselves on a collaborative workplace whose foundation is our staff, our guests and our communities. The success of our business begins and ends with you!

Job Duties

• Develop in depth understanding of the property management system and POS functionality.
• Provide gracious and sincere customer service to all arriving and departing hotel guests and visitors.
• Follow all specified hotel procedures to properly conduct Front of the House business including but not limited to:

• Answering telephones in a prompt and professional manner and providing assistance to callers
• Taking reservations in person and over the phone
• Reading and responding to hotel email
• Checking guests in and out
• Completing group pre-registrations and key packets
• Posting charges and processing payments
• Communicating with Housekeeping and Maintenance
• Handling mail and coordinating deliveries of messages and packages
• Anticipating guests’ needs, acting promptly to acknowledge all guests, however busy and whatever time of day.

• Communicate service and amenities of the hotel to guests and provide Concierge service as needed. Maintain a fluent knowledge of local restaurants, special events, city attractions, and outdoor activities.
• Be completely familiar with all hotel information necessary to increase revenues and enhance customer satisfaction, including current rate structures and sales strategies: current special rates and restrictions: types and locations of rooms and suites available; and services, costs, hours, and location of all hotel amenities, facilities, and outlets. To maintain awareness of current business levels.
• To react immediately, in a positive way, to resolve guest complaints, problems, and suggestions, when necessary, referring to Hotel management.
• Complete shift checklists and special projects as assigned.
• To follow all specified procedures to correctly handle all cash, credit, and gift certificate transactions.
• Meet with departing Front Desk Host to review business status, log-book, and follow-up items.
• Keep the front desk as well as lobby areas clean and well organized.
• Be available to work irregular hours, including evenings, weekends, and holidays.
• Be completely familiar with hotel emergency procedures, and provide, calm, reassuring assistance to guests and fellow employees in the event of an emergency.
• To follow all company policies and procedures.
• To immediately report all suspicious occurrences and hazardous conditions.
• To maintain the cleanliness and safety of work areas at all times.
• Follow all company safety standards, including proper equipment handling to avoid injury to yourself and others.
• To attend all mandatory meetings as directed.
• To perform other tasks, including cross-training, as directed.

Essential Experience/Aptitudes:

• Fluency in English (verbal and written) is required.
• A minimum of two years experience in a customer/guest service and/or public contact-related job is desired.
• Must have a High school diploma or equivalent.
• Must be computer literate with knowledge of Word and Excel.

Desired Skills/Experience:

• Excellent interpersonal skills and the ability to work well with co-workers and the public.
• Possess a courteous, friendly and professional manner.
• Independent thinker and a ‘quick study.
• Good team player.
• Willingness to go the extra mile.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
• Ability to solve practical problems and deal with a variety of situations.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.
• Ability to work well under pressure and handle multiple tasks at once.
• Must be punctual with regular and reliable attendance.

Essential Physical Abilities:

• Endure various physical movements throughout the work areas, such as reaching, bending, and stooping.
• Remain in a stationary position for a maximum of eight hours (excluding meal and rest breaks).
• Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 40 lbs.; and lift and/or carry or otherwise move packages, boxes, and luggage.
• Periodically required to work at a very fast pace, under pressure.

Full-time Benefits Include:

• 401K program
• Health, vision, dental, and life insurance options
• Time off benefits
• Employee discount for stays at hotels within Sightline Hospitality’s expanding portfolio

The International House Hotel is an Equal Opportunity Employer and welcomes applicants and employees of all backgrounds. M/F/D/V/SO

Job Types: Full-time, Part-time

Salary: $14.00 - $17.00 per hour

Benefits:

• 401(k)
• Dental Insurance
• Health insurance
• Vision insurance

Schedule:

8-hour shift

• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Required)
• Micros Opera PMS: 1 year (Preferred)

Work Location: One location