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Service Manager

Intermountain New Hollad
Heyburn, ID
  • Posted: over a month ago
  • $75,000 to $85,000 Yearly
  • Full-Time
  • Benefits: 401k, dental, medical, vision,
Job Description

Intermountain New Holland was formed in 2014 with the acquisition of Mini-Cassia Equipment, a 67-year-old family-owned New Holland Dealership.  Just 3 years later, Intermountain New Holland acquired two more long tenured New Holland dealerships, Twin Falls Tractor & Northside Implement. Intermountain New Holland is dedicated to providing best-in-class service and support to the thriving farm and dairy community in the Magic Valley with world class products from brands such as New Holland, Supreme International, Degelman, Artsway, Honeybee, Rhino, Makita, Bad Boy and others. 

 

Today, Intermountain New Holland is recognized as the leading New Holland dealer in Idaho with having segment leading growth, consistently qualifying for performance awards and incentives, and providing innovative solutions to the ever growing and demanding production ag sector.  We service our customers with the “Golden-Rule” perspective, from homeowners looking for property maintenance equipment to the largest commercial production dairy’s, farms and custom operators.

 


JOB SUMMARY- SERVICE MANAGER/STORE MANAGER

The primary functions of the service manager/store manager is to supervise the day-to-day operation of the service department & overall store at a profit with growth targets, including handling customers calls, setting and monitoring performance indicators, the retention of and training for qualified service technicians and general support staff.

DUTIES AND RESPONSIBILITIES

·         Supervise all service department personnel, review and analyze performance results and take any necessary corrective action to improve performance and increase efficiency and profits.

·         Develop and implement business plans on a yearly basis to grow the business, make adjustments to the plan dictated by current conditions. Ensure quality work is being performed to customers’ expectation levels including preventative maintenance programs, seasonal equipment inspections, and employee incentive programs to drive sales.

·         Hire, train, orientate, and certify the appropriate number of technicians, and other support personnel in various areas of expertise.

·         Maintain individual and group productivity and efficiency reports; make necessary adjustments to achieve departmental goals.

·         Mentor and counsel employees during periodic performance reviews within company guidelines.

·         Sell labor and parts to achieve profit targets determined in the overall business plan. Know the local market potential, customers, vendors, and competition.

·         Assure that all paperwork, repair orders, warranty claims and supporting documents are accurate and complete and maintained in a secure fashion.

·         Maintain all necessary records relating to government regulations, OSHA, hazardous waste removal, and environmental policies/procedures.

·         Keep service department, tool room, break areas, and storage lot, clean and free of any safety hazards and presentable to a public facing standard.

·         Plan, initiate, and participate in weekly, monthly, quarterly team meetings and safety meetings.

·         Assist technicians in diagnosis of customer mechanical problems, recommend and sell appropriate repairs, stay on top of work in process, keep customers informed of any delays and progress in person, by phone, text or email. Yard or field test and inspect vehicles upon completion of repairs.

·         Maintain superior customer relations; handle any customer complaints with courtesy and professionalism in an expeditious manner.

·         Follow factory and vendor warranty policies, guidelines and procedures. Administer any policy adjustments in the best interest of the customer and Intermountain New Holland.

·         Solicit additional service business by phone and personal contact on a regular basis. Develop and foster a relationship with the outside parts and service salesperson if applicable.

·         Must be able to work in harmony with other department leads, staff and corporate managers.

·         Responsible for ensuring proper payments are received before releasing units to customers, and timely submission of warranty claims and collection.

QUALIFICATIONS

Ability to read, write and comprehend English instructions and information to an advanced level
High school diploma or equivalent is required, college degree or technical certifications is desired
Minimum 5 years working experience in a Construction Equipment, Truck Repair Facility or Ag Dealership with 5 years in a supervisory role preferred
Must have a working knowledge of current Ag Equipment repair methods and diagnostic procedures including remote diagnostics technologies
Excellent written and verbal communication skills, along with strong analytical skills, computer literacy and proficiency with basic computer software programs and experience reading financial statements
Must have a professional personal appearance
Current and insurable Idaho Driver’s License required and clean CDL is preferred

WORKING CONDITIONS

Part of this position is physically demanding. Will lift parts weighing up to 50 lbs. Will stoop, kneel, crouch, crawl, reach, handle and feel. Will be exposed to noise, odors, vibration, dust, exhaust fumes, paint and other hazardous and non-hazardous materials. Must climb in and out of customer’s vehicles to record information and field test. The other part of this position will require desk work including use of computer video monitor, telephone, ten-key calculator and completing paperwork. Must wear a dealership uniform or approved clothing while on the job.
 

Company Description
Intermountain New Holland was formed in 2014 with the acquisition of Mini-Cassia Equipment, a 67-year-old family-owned New Holland Dealership. Just 3 years later, Intermountain New Holland acquired two more long tenured New Holland dealerships, Twin Falls Tractor & Northside Implement. Intermountain New Holland is dedicated to providing best-in-class service and support to the thriving farm and dairy community in the Magic Valley with world class products from brands such as New Holland, Supreme International, Degelman, Artsway, Honeybee, Rhino, Makita, Bad Boy and others.

Today, Intermountain New Holland is recognized as the leading New Holland dealer in Idaho with having segment leading growth, consistently qualifying for performance awards and incentives, and providing innovative solutions to the ever growing and demanding production ag sector. We service our customers with the “Golden-Rule” perspective, from homeowners looking for property maintenance equipment to the largest commercial production dairy’s, farms and custom operators.

Intermountain New Hollad

Why Work Here?
• Comprehensive benefits package including 100% Company paid Medical Benefit • Paid Holidays & PTO• 401K,

Intermountain New Holland was formed in 2014 with the acquisition of Mini-Cassia Equipment, a 67-year-old family-owned New Holland Dealership. Just 3 years later, Intermountain New Holland acquired two more long tenured New Holland dealerships, Twin Falls Tractor & Northside Implement. Intermountain New Holland is dedicated to providing best-in-class service and support to the thriving farm and dairy community in the Magic Valley with world class products from brands such as New Holland, Supreme International, Degelman, Artsway, Honeybee, Rhino, Makita, Bad Boy and others. Today, Intermountain New Holland is recognized as the leading New Holland dealer in Idaho with having segment leading growth, consistently qualifying for performance awards and incentives, and providing innovative solutions to the ever growing and demanding production ag sector. We service our customers with the “Golden-Rule” perspective, from homeowners looking for property maintenance equipment to the largest commercial production dairy’s, farms and custom operators.

Address

1042 Highway 30 North

Heyburn, ID
83336 USA

Industry

Business

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