Office Manager

General Purpose:

Assists the Franchisee in establishing and monitoring compliance with standards to ensure clients, and field employees expectations are met or exceeded.

Essential Functions:

• Ensures compliance with all federal, state and local government laws and regulations, as well as policies and procedures of Interim HealthCare.
• Responsible for insuring all requirements of the office are in full compliance.
• Receives referral calls, documents intake for client services, schedules care professionals for home care or staffing assignments.
• Maintains accurate client files and employee personnel files.
• Reviews vendor invoices for Accounts Payable and submits to Franchisee.
• Performs human resources functions.
• Supervises collection and distribution of mail.
• Assists with administrative and clerical tasks as directed.
• Verifies client insurance.
• Promotes agency through education to prospective and existing clients and referral sources.
• Assists with marketing.
• Assists with Payroll functions.
• Responsible for orders being filled by qualified personnel in a timely manner.
• Responsible for taking action when issues and problems are identified.
• Responsible for recruitment and interviewing of Care Professional staff and ongoing training and motivation of staff.
• Develops sound customer objectives and strategies, identifies and meets/exceeds customer expectations, as well as maintaining customer relationships in an ongoing effort to drive higher levels of customer satisfaction.
• Completes other assignments as requested and assigned.
• May have access to personal health information (“PHI”) necessary to fulfill the above duties and responsibilities.  Access to use and ability to disclose PHI is further defined by each organization/department.

Minimum Education & Experience Requirements:

• Bachelor Degree or equivalent work experience.
• Two (2) years of management experience that includes planning, staff supervision, recruiting and hiring. 
• Leadership experience with groups or teams.
• Knowledge of seniors and documented experience in working with them.
• Previous experience in working with senior population.

Knowledge, Skills & Abilities Required: 

• Demonstrated ability to communicate both verbally and in writing.
• Demonstrated ability to effectively analyze and problem solve.
• Demonstrated multi-tasking ability and effective organizational skills in order to meet short deadlines with finite resources.
• Demonstrated ability to develop, retain and manage an effective team.
• Customer service experience.
• Computer proficiency including the ability to utilize software programs for creating documents and financial analyses.
• Meets the requirements of federal and or state criminal and abuse background checks where applicable.

Working Conditions & Physical Effort: 

• Work is normally performed in a typical interior/office work environment.
• Ability to work flexible schedule and/or evening hours as needed.
• Able to engage in local and occasional out-of- town travel.
• Physical activity is light requiring occasional lifting/carrying up to 20 lbs. or pushing/pulling small objects.  Frequently walking or standing or sitting most of the time.