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Office Manager

Interim Healthcare - Columbia, MD
Columbia, MD
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

General Purpose:

Assists the Franchisee in establishing and monitoring compliance with standards to ensure clients, and field employees expectations are met or exceeded.

Essential Functions:

  • Ensures compliance with all federal, state and local government laws and regulations, as well as policies and procedures of Interim HealthCare.
  • Responsible for insuring all requirements of the office are in full compliance.
  • Receives referral calls, documents intake for client services, schedules care professionals for home care or staffing assignments.
  • Maintains accurate client files and employee personnel files.
  • Reviews vendor invoices for Accounts Payable and submits to Franchisee.
  • Performs human resources functions.
  • Supervises collection and distribution of mail.
  • Assists with administrative and clerical tasks as directed.
  • Verifies client insurance.
  • Promotes agency through education to prospective and existing clients and referral sources.
  • Assists with marketing.
  • Assists with Payroll functions.
  • Responsible for orders being filled by qualified personnel in a timely manner.
  • Responsible for taking action when issues and problems are identified.
  • Responsible for recruitment and interviewing of Care Professional staff and ongoing training and motivation of staff.
  • Develops sound customer objectives and strategies, identifies and meets/exceeds customer expectations, as well as maintaining customer relationships in an ongoing effort to drive higher levels of customer satisfaction.
  • Completes other assignments as requested and assigned.
  • May have access to personal health information (“PHI”) necessary to fulfill the above duties and responsibilities.  Access to use and ability to disclose PHI is further defined by each organization/department.

Minimum Education & Experience Requirements:

  • Bachelor Degree or equivalent work experience.
  • Two (2) years of management experience that includes planning, staff supervision, recruiting and hiring. 
  • Leadership experience with groups or teams.
  • Knowledge of seniors and documented experience in working with them.
  • Previous experience in working with senior population.

Knowledge, Skills & Abilities Required: 

  • Demonstrated ability to communicate both verbally and in writing.
  • Demonstrated ability to effectively analyze and problem solve.
  • Demonstrated multi-tasking ability and effective organizational skills in order to meet short deadlines with finite resources.
  • Demonstrated ability to develop, retain and manage an effective team.
  • Customer service experience.
  • Computer proficiency including the ability to utilize software programs for creating documents and financial analyses.
  • Meets the requirements of federal and or state criminal and abuse background checks where applicable.

Working Conditions & Physical Effort: 

  • Work is normally performed in a typical interior/office work environment.
  • Ability to work flexible schedule and/or evening hours as needed.
  • Able to engage in local and occasional out-of- town travel.
  • Physical activity is light requiring occasional lifting/carrying up to 20 lbs. or pushing/pulling small objects.  Frequently walking or standing or sitting most of the time.

Interim Healthcare - Columbia, MD


Columbia, MD