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Intake Coordinator - FT

Interim HealthCare of the Twin Cities Roseville, MN
  • Posted: 14 hours ago
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

Interim HealthCare of the Twin Cities is searching for a full-time Intake Coordinator. This position will provide a centralized intake and client service function in order to gather pertinent patient/client, clinical and financial information to optimize sales, customer responsiveness and satisfaction, as well as quality care. Uses telemarketing and follow-up techniques to convert inquiries into requests for service.

Essential Functions:

  • Acts as a contact telephone liaison person interfacing with referral sources, outside agencies, health professionals and field staff.
  • Receives and coordinates all incoming calls, providing patients/clients and referral sources with basic information to assist in accessing appropriate services.
  • Communicates with patient/client and family regarding arrangements for the initiation of care/services.
  • Completes intake screening including obtaining, documenting and analyzing all required information to make a preliminary admission decision.
  • Receives and logs referrals. Prepares reports and responses to inquiries. Provides telephonic contact and system data entry for customers seeking care/services.
  • Actively promotes care/services to prospective patients/clients.
  • Where permitted by law, receives verbal orders from physicians to initiate care/services.
  • Collects and enters customer information into the management information system.
  • Works in conjunction with clinical staff to adhere to standards of practice for nursing and applicable law and regulations.
  • Actively participates as part of a high performance work team to drive change and deliver exceptional patient/client service.
  • May have access to personal health information (“PHI”) necessary to fulfill the above duties and responsibilities. Access to use and ability to disclose PHI is further defined by each organization/department.
  • Completes other assignments as requested and assigned.

Job Requirements

  • Associate’s Degree in Business, Marketing, Healthcare or related discipline, or an equivalent combination of education and experience. Bachelor’s Degree preferred.
  • Three (3) years relevant experience in medical services or clinical environment with knowledge of medical terminology including previous intake experience of at least one year.

Benefits

  • Locally Owned and Operated
  • Free Education Courses
  • Competitive Salary and Benefits
  • Paid Time Off
  • 401K
  • Health Coverage
  • Dental Coverage
  • Paid Holidays

If you are interested in this fantastic opportunity, apply today at https://www.interimhealthcare.com/twincitiesinc/careers/

Interim HealthCare of the Twin Cities

Why Work Here?

We Are Improving People's Lives!

Interim Healthcare is the leading provider of hospice, private duty and home care! We have over 40 years of experience finding the right people to provide exceptional service. We are Improving People’s Lives in our community and so can you! Our Values: Integrity: We act openly and truthfully in all that we do to comply with laws and regulations. Compassion: We care about other’s needs. Customer Focus: We value long-term relationships by being committed to listening, respecting, and responding to our customer’s needs. Innovation: We find solutions that are resourceful in meeting customer’s needs. Financial Responsibility: We continue to grow and prosper to ensure long term opportunities for our employees and customers. Our Mission: “We Improve People’s Lives” Interim’s mission is firmly rooted in its long tradition of helping people maintain their safety, independence and dignity in an environment of mutual respect and compassion. Our Vision: We will be the provider of choice for Home Care, Hospice and Personal Care and Services. Customer Service Promise: To be the provider of choice offering excellence in patient care, compassion, and communication.

Address

2680 Arthur St., Roseville, MN 55113
Roseville, MN
USA

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