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Inside Sales Specialist

Westchester Plastics LLC
Columbia, MD
  • Expired: over a month ago. Applications are no longer accepted.
Job Description
  • ROLE AND RESPONSIBILITIES
  • PROCESS ALL FLUOROPOLYMER PRODUCT ORDERS TO CUSTOMER SPECIFICATIONS, TO INCLUDE UNIT PRICING, LEAD TIMES, SHIPPING DATES, PRODUCT, ETC. REVIEW ALL PAPERWORK TO ADHERE TO COMPANY POLICIES AND PROCEDURES.
  • MANAGE WORKFLOW TO ENSURE THAT ALL PAPERWORK HAS BEEN RECEIVED:ORDERS, SPA'S ETC. FOLLOW UP WITH SHIPPING TEAM FOR ANY ORDER DELAYS, CHANGES OR ANY OTHER DISCREPANCIES THAT MAY CAUSE AN IMMEDIATE REQUEST FOR ADJUSTMENT. KEEP DISTRIBUTORS/REPS/CUSTOMERS UPDATED AND INFORMED DURING ANY DELAYS.
  • STAY IN TOUCH WITH PRODUCTION MANAGER FOR ANY CHANGES/UPDATES THAT MAY NEED ATTENTION PER THE PRODUCTION BACKLOG.
  • BUILD STRONG RELATIONSHIPS WITH DISTRIBUTORS, REPS CUSTOMERS, AND INTERNAL TEAMS.
  • RESPOND TO INCOMING CUSTOMER AND DISTRIBUTOR INQUIRIES. RESPOND TO SALES LEADS AND WORK CLOSELY WITH PROCESS ENGINEER AND SALES MANAGER TO ANSWER CHALLENGING AND UNIQUE QUESTIONS.
  • PROVIDE PROMPT RESPONSE TIMES ON INQUIRIES AND QUOTATIONS. FOLLOWING ALL QUOTING/PRICING POLICIES AND PROCEDURES.
  • COLD-CALL PROSPECTS THAT ARE GENERATED BY EXTERNAL LEADS.
  • COMMUNICATE DIRECTLY AND OFTEN WITH REGIONAL SALES MANAGERS, PRODUCTION, SHIPPING AND DISTRIBUTORS/REPS TO ENSURE ALL CUSTOMERS ARE SATISFIED.
  • MAINTAIN KNOWLEDGE OF PRODUCT DESCRIPTIONS, USE, BENEFITS, AVAILABILITY AND PRICING STRUCTURE.
  • MONITORS AND PROCESS COMPLAINTS, RETURNS AND DAMAGED GOODS WITH SALES AND SHIPPING TEAM. FOLLOWS PROPER RMA PROCEDURE TO ENSURE CUSTOMER SATISFACTION.
  • ESPONSIBLE FOR KEEPING CUSTOMER RECORDS, PROCESS CUSTOMER ACCOUNTS AND FILE ALL NECESSARY DOCUMENTS UTILIZING THE CRM DATABASE WHILE HANDLING CONFIDENTIAL AND PERSONAL CUSTOMER INFORMATION APPROPRIATELY.
  • COMPILE DAILY/WEEKLY REPORTS: SHIPMENT REPORT, DAILY SALES REPORT ETC. DISTRIBUTES DAILY PRODUCTION BACKLOG TO EACH DEPARTMENT.
  • MAINTAINS COMPLETE KNOWLEDGE OF AND COMPLIES WITH COMPANY AND DEPARTMENT POLICIES, STANDARDS, AND PROCEDURES. SUPPORTS THE DELIVERY OF QUALITY RESULTS BY FOLLOWING COMPANY RULES AND GUIDELINES.
  • PROCESS SALES SAMPLE REQUESTS FROM CUSTOMERS (DOMESTIC AND INTERNATIONAL) FOR TUBING, INCLUDING LITERATURE, WORKING CLOSELY WITH PRODUCTION AND SHIPPING.
  • RESPONSIBLE FOR ACHIEVING ALL SALES GOALS SET FORTH BY MANAGEMENT, MAINTAINING SALES OPPORTUNITIES BY RESEARCHING AND IDENTIFYING POTENTIAL ACCOUNTS AND TRENDS.
  • MANAGING CRM SALES DATABASE OF CURRENT AND PROSPECTIVE CLIENT INFO


QUALIFICATION AND EDUCATION REQUIREMENTS:

* HIGH SCHOOL/GED WITH AT LEAST 5YRS OF SALES EXPERIENCE, EXTENSIVE KNOWLEDGE OF SALES PROCESSES, PREFERABLY WITH A TECHNICAL BACKGROUND.

* STRONG PC SKILLS, PROFICIENT IN MICROSOFT OFFICE PRODUCT SUITE INCLUDING OUTLOOK, WORD, EXCEL).

* FAMILIARITY WITH CRM.

* SELF-MANAGED AND MOTIVATED. DESIRE TO LEARN NEW TECHNOLOGIES AND SOLUTIONS.

* ABLE TO READ AND INTERPRET SPECIFICATIONS IN RFQ/RFPS.

* EFFECTIVE TIME MANAGEMENT.

* EXCELLENT WRITTEN, ORAL AND PRESENTATION SKILLS.

* SUPERIOR PROBLEM-SOLVING SKILLS AND THE DESIRE TO HELP FIND SOLUTIONS TO CUSTOMER'S NEEDS.

* TEAM-ORIENTED ATTITUDE. WORKS WELL WITH OTHERS AND SUPPORTS COMPANY GOALS.

* EXPERIENCE SELLING TECHNICAL PRODUCTS



Benefits:

JOB BENEFITS

Health, Vision and Dental Plans offered after probationary period. Employee paid Life Insurance for employees, and Voluntary Life and Long Term Disability and more.

Westchester Plastics LLC

Address

Columbia, MD
21045 USA

Industry

Business

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