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Software/Hardware Technician (Field Service) - Minneapolis, MN

Interblock Gaming Minneapolis, MN
  • Expired: over a month ago. Applications are no longer accepted.

Field Service Technicians may not have a standard work schedule. Providing support to casinos, Field Technicians must be able to work a flexible schedule as needed. (Short notice, on-call, weekends, holidays, and/or overtime).

Duties & Responsibilities include, but not limited to:

· Carry out activities related to installation, preparation, removal, conversion, service, maintenance, and upgrading of gaming systems and equipment in the field

· Set up game options and tests including assurance hardware, firmware and system interfaces, to include confirmation that all are accurate and functional

· Schedule and perform activities in assigned territory.

· Set the product per preset game/product specified settings

· Respond to customer issues, reaching out to senior technician when needed

· Document repair, preventive maintenance, machine prep, standard power analysis and pre-site work

· Identify and coordinate ordering of parts when needed

· Follow documentation, policies and procedures and perform tasks with supervision

· Document services and installations by keeping accurate records

· Troubleshoot while tracking and reporting issues to management

· Educate customers on basic game functionality

· Maintain a positive image of Interblock USA LC with co-workers and Interblock’s customers

· Adapt to various jurisdictions and interface with compliance officers

· Perform other duties assigned by management team


· High School Diploma or equivalent

· Valid driver's license with clean DMV driving record

· Must be 21 or over

· Able to pass drug test and pass a thorough background check for casino gaming licensing in which we operate

· Frequent Travel-This job requires travel in an assigned territory

· Self-Motivated

· Able to work under pressure

· Strong communication skills and has great attention to detail

· Highly detailed oriented

· Ability to lift, pull and push up to 50 lbs or more

· Physical activities include frequent bending, stooping, lifting, walking and/or reaching regularly

· Ability to troubleshoot, test, repair and service technical equipment

· Ability to read and understand technical order forms

· Familiarity with mobile tools and applications

· Able to work a flexible schedule as needed (short-notice, on-call, weekends, holidays, overtime)


· Technical degree or Certification preferred

· Bachelor’s Degree preferred

· Industry experience

· Familiar with networking technologies, digital electronics

· Technical, Associates, or Bachelor’s Degree

Physical & Mental Demands and Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

· May be required to move about, squat, kneel and/or stand an entire shirt.

· Constantly moves, transports and operates technical equipment.

· The person in this position needs to be able climb stairs, walk, squat, kneel, or drive.

· Frequently communicates with co-workers and clients in person and over the telephone to answer questions and provide assistance.

· Must be able to identify and assess information on computer screens and written reports and documentation and record accurate written and electronic messages and reports.

· Frequently must be able to move and lift equipment and materials up to 50 pounds.

· May require bending and reaching in areas from floor level to six feet high.

· Requires pushing and pulling of equipment.

· Requires the ability to distinguish letters or symbols and eye/hand coordination.

· Work is performed in varied environments, frequently casinos and gaming properties, where the noise level can be moderate to elevated.

· Worker may be experience some exposure to a smoky environment as to be expected in a casino or gaming environment.

· Travel will vary and is expected.

· Travel may be required in order to perform up to 100% of required duties.

Interblock Gaming

Why Work Here?

FT: Employer paid Medical, Dental, & Vision for Employee, low costs for dependent plans, Employer paid Life Insurance, 3 weeks of Vacation

About Us Casino operators worldwide know Interblock® as a leading developer and supplier of luxury electronic table gaming products. Our multi-player gaming devices continually set industry standards and provide the ultimate in luxury interactive entertainment experiences for our customers’ players. The Interblock brand is globally recognized for diamond-quality gaming solutions and technical support in more than 166 jurisdictions. Our exclusive collection of fully and semi-automated electronic gaming tables and video gaming solutions provide casinos, racinos, arcades and gambling halls with superior product performance and provide their guests with a one-of-a-kind and unforgettable gaming experience. In 2014, Interblock’s parent company was renamed INTERBLOCK d.d. (formerly Elektroncek d.d.). INTERBLOCK d.d. is located in Slovenia, home to the company’s R&D department and primary productions facilities. Subsidiary companies Interblock USA LC, Interblock Asia and Interblock Casino Products Canada operate as distributors of Interblock® gaming devices for designated markets, and Interblock USA LC is the distributor for Interblock® gaming devices across the United States.


Minneapolis, MN
Minneapolis, MN