Expired: 28 days ago. Applications are no longer accepted.
SERVICES TO BE PERFORMED: Manages the SIM process for a two-ticket process (identity verification and FIPs token dispersal). Responsible for providing timely and appropriate responses to SIM requests. Resolves ticketing conflicts and prepares solution options during escalations. Tracks and maintains metrics on the SIM process; addressing issues and ensuring tickets are resolved timely to keep backlogs clear. Compiles daily and weekly status reports for DI Program team owners. Assists in FIPS token inventory, ensuring regional locations maintain proper FIPS token levels to meet employee demand. Assists in coordinating token delivery to employees. Assist in compiling daily and weekly status reports on FIPS token inventory levels. Trained in HR procedures to conduct employee identity verification.
PM Required skills: Follows established processes and procedures Trustworthy to protect employee personal data Program Manager experience Knowledgeable in automated ticketing tool management and resolution Able to manage dual but similar processes (identity verification and FIPS token delivery) Flexible to adjust to a changing schedule and demands – must be prepared to work outside normal business hours, including late nights or early mornings due to international employees Compile daily and weekly reports Takes direction positively
Preferred skills: Previous experience working with SIM HR experience IT experience Understands how to de-escalate tense situations and follow procedures when escalation does occur Self-motivated Team player who actively engages with others.
Intelliswift Software Inc
Seattle,WA 98101 USA
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