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Project/Program Manager / HR Coordinator

Intelliswift Software Inc Seattle, WA
  • Expired: 28 days ago. Applications are no longer accepted.
SERVICES TO BE PERFORMED:
Manages the SIM process for a two-ticket process (identity verification and FIPs token dispersal). Responsible for providing timely and appropriate responses to SIM requests. Resolves ticketing conflicts and prepares solution options during escalations. Tracks and maintains metrics on the SIM process; addressing issues and ensuring tickets are resolved timely to keep backlogs clear. Compiles daily and weekly status reports for DI Program team owners. Assists in FIPS token inventory, ensuring regional locations maintain proper FIPS token levels to meet employee demand. Assists in coordinating token delivery to employees. Assist in compiling daily and weekly status reports on FIPS token inventory levels.
Trained in HR procedures to conduct employee identity verification.

PM Required skills:
Follows established processes and procedures
Trustworthy to protect employee personal data
Program Manager experience
Knowledgeable in automated ticketing tool management and resolution
Able to manage dual but similar processes (identity verification and FIPS token delivery)
Flexible to adjust to a changing schedule and demands – must be prepared to work outside normal business hours, including late nights or early mornings due to international employees
Compile daily and weekly reports
Takes direction positively

Preferred skills:
Previous experience working with SIM
HR experience
IT experience
Understands how to de-escalate tense situations and follow procedures when escalation does occur
Self-motivated
Team player who actively engages with others.

Intelliswift Software Inc

Address

Seattle, WA
98101 USA