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IT Service Desk Support

Intelliswift Software Inc Santa Clara ,CA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description
Duties:  1. Provides onsite 2nd level IT service desk support (initiate, resolve and monitor) for software, hardware, telephone/voicemail and audio/video conference incidents and service requests. Baseline is IT Service Level Agreement, ITSM processes and Client rules and guidelines. Work with Local and global teams 2. Supports, maintains and repairs IT equipment and infrastructure-Build Laptops 3. Provides user support for specific user requirements to improve or enhance user productivity 4. Documents solution and workarounds, maintains the knowledge database (e.g. known errors, workarounds) 5. Participates in and/or manages small IT projects according to the standard IT project management methodology. 6. Develops training material and quick reference guides for standard IT equipment and software. Conducts end user training based on self-developed or available training material. 7. Performs varied and moderately complex administrative support functions

Skills:     • Very good general knowledge of Client computer hardware support/troubleshooting (preferred hardware Client), MS Office, GMAIL, iPhones, basic project management skills • Should have strong understanding of TCP/IP, LAN/WANN, Remote Access, VPNs, Antivirus and Mobile devices, SCCM • Vendor certifications (Microsoft, Cisco, Client, others) • Strong experience in Windows 7, XP, familiarity with Client Service Manager or other ticketing systems • Typically requires 4-6 plus years job related experience

Education:           Minimum (required): Technical/trade school certificate in Computer Science, Information Technology, or related field; or equivalent combination of education and work-related experience required Preferred: Bachelor's degree

Languages:        
English  Read     Write    Speak

Certifications & Licenses:             
certificate in Computer
certificate in Computer Science

Skills: Required
  • SERVICE DESK
  • WINDOWS 10
  • MACOS
  • IT CUSTOMER SERVICE
  • MOBILE DEVICES
Additional
  • GOOGLE SUITE
  • IT PROJECT MANAGEMENT
  • LAN
  • MS OFFICE
  • PROJECT MANAGEMENT
  • REMOTE ACCESS
  • TCP
  • TCP/IP
  • ADMINISTRATIVE SUPPORT
  • CISCO
  • DATABASES
  • MICROSOFT OFFICE
  • DATABASE
  • MICROSOFT WINDOWS
  • SERVICE LEVEL AGREEMENT
  • TELEPHONE
  • TRAINING
  • VIDEO CONFERENCE
  • WINDOWS 7
Minimum Degree Required: Associate's Degree (Community College, MBO)
 
Company Description
Intelliswift Software, Inc. is a premier business and technology solutions company headquartered in the Silicon Valley, with offices across the United States, India and Singapore.
The company has a proven track record of delivering results through its global delivery centers and flexible engagement models for over 450 brands ranging from Fortune 100 to growing companies.
Intelliswift provides a variety of services including Enterprise Applications, Mobility, Big Data/BI, Staffing Services, and Cloud Solutions.
Growing at an outstanding rate, Intelliswift has been recognized as the second largest private IT Company in the East Bay.

Intelliswift Software Inc

Intelliswift Software, Inc. is a premier business and technology solutions company headquartered in the Silicon Valley, with offices across the United States, India and Singapore. The company has a proven track record of delivering results through its global delivery centers and flexible engagement models for over 450 brands ranging from Fortune 100 to growing companies. Intelliswift provides a variety of services including Enterprise Applications, Mobility, Big Data/BI, Staffing Services, and Cloud Solutions. Growing at an outstanding rate, Intelliswift has been recognized as the second largest private IT Company in the East Bay.

Address

Santa Clara, CA
95050 USA

Website