Customer Service Specialist (Mandarin Speaking Preferred)

Job Description- 

• Offer professional customer service & solutions to US merchant customers:
• Provide professional business consultant service and manage work orders with high efficiency and accuracy through online chat, email or hotline (main focus) of customer service.
• Possess continuous learning sprit, be capable to manage complicated business problems and customer complaints.
• Be capable to discover, summarize and feedback the obstacles in customer experience.
• Output the advice and solution to optimize the international service platform based on the service cases and database.
• Possess service operation experiences and capacity.

Job Requirement-

• Bachelor degree or above, excellent English communication skills, Mandarin preferred.
• 1-2 years’ work experiences in call center, be familiar with the call center operation pattern and features. Financial service or internet industry experience preferred.
• Salesforce experience preferred.
• Be capable to adjust and optimize the field operation strategy on time based on the field operation data analysis.
• Be good at resources management.
• Strong sense of responsibility, strong logic and ability to think independently.
• Team work spirit.
• Be capable of problem solving with strong pressure resistance.

Salary: ~$27/hr

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