Jon opening for the role of Customer Service in Gainesville, FL

Hi,

One of our medical clients are looking for the position of Customer Service at Gainesville, FL

Role: Customer Service

Location: Gainesville, FL

Duration: 12 Months on W2 (Possibility for Extension)

Role 100% Onsite

Job Description:

• 0-3 years of experience required.
• Takes inbound or places outbound calls to provide information to customers.
• Utilizes a database to retrieve customer or company information.
• Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information.
• Must demonstrate patience, tact, empathy, and problem-solving skills with consistently good voice quality.
• Can organize and handle calls with speed and accuracy.
• Can work with complex computer applications and resource materials.
• Can use multiple operating environments (Windows, DOS, and Mainframe).
• Previous experience may be required.

Note:

• The candidate will be working in a call center environment and tasked to execute a specific number of outbound reminder calls, to patients, each day and also monitor inbound lines for potential calls.
• Experience with Brightree is preferred.
• Must have a working knowledge of Excel, Word, PowerPoint, OneNote, and Outlook.
• The role requires high attention to detail, strong communication skills, and the ability to document conversations/activities while also actively listening to customers.
• Must have a passion for helping people and is expected to actively participate in team meetings and functions.