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Promotional Customer Service Representative

Intellect Square Inc Youngstown, OH
  • Expired: 21 days ago. Applications are no longer accepted.

The Customer Service Representative maintains the daily operations of the customer service and sales team. This position develops, implements and maintains processes, procedures, and programs to improve customer service and is responsible for promoting company standards and engaging employees to drive customer loyalty and customer engagement through customer service.

Essential Duties and Responsibilities:

  • Supports programs that drive team performance toward departmental and organizational goals.
  • Assist customer service and sales team toward the achievement of operational goals.
  • Hires and provides training for new and/or less experienced customer service and sales staff.
  • Reviews and evaluates work to ensure quality and timeliness
  • Investigates and researches escalated customer service inquiries
  • Ensures employees behaviors are focused on improved customer satisfaction to drive customer loyalty

This is an entry-level position that we will train into a management position if successful — immediately hiring for this entry-level customer service position.

JOB REQUIREMENTS: Other Knowledge, Skills or Abilities Required

  • 1 to 3 years of Customer Service experience
  • Ability to cross-train and develop team members
  • Ability to perform Account Retention
  • Excellent verbal and written communication
  • Ability to multi-task and to react well under pressure and treat others with respect
  • Identifies and resolves problems promptly.
  • Prioritizes and plans work activities
  • Focuses on solving conflicts and listening to others without interrupting
  • Work efficiently and effectively, both independently and as a team.
  • Balances team and individual responsibilities and helps build a positive team spirit.
  • Adapts and able to deal with frequent changes in the work environment
  • Able to manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitments.

We do NOT participate in door to door/ business to business/ cold-calling or telemarketing.

For immediate consideration, submit your resume today!

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Intellect Square Inc

Intellect Square Inc. is a pristine marketing firm in the Youngstown area. We are a highly recognized company nationally and has a host of awards to back up our name varying from Consumer Electronics Partner of the Year, Bravo Award - Innovative Sales Techniques, Best Vendor of the Year, and Elite Partner of the Year. We are excited to call Youngstown, Ohio area while continuing the build our clients' footprint.

Address

Youngstown, OH
USA