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Sr. Systems Administrator

Integris LLC
Wichita, KS
  • Expired: January 13, 2023. Applications are no longer accepted.
Title: Sr. Systems Administrator

Department: Managed Services

Reporting Manager: Service Manger

FLSA Status: Exempt

About Integris:

At Integris we believe in spoiling our clients. That begins with our dedication to hire and cultivate the most talented individuals in the industry. Our people are exceptional, resourceful and thrive in collaborative environments, but more importantly - built to the core to wow our clients and coworkers as to how helpful we can be. Cool tech, green tech, cool offices, electric cars, basketball, ping pong, regular office meals/outings, and amazing team members are some of the perks our rock stars enjoy. Sweating the small stuff, obsessing about your reputation, teamwork, attention to detail, professional, personable, excellent communications, giving, positive personality, smart and awesome is what we look for in return. If this is the sort of culture you look for in an organization, we want you as a part of our team.

This Sr. Systems Administrator position would be eligible for very competitive benefits package. Integris pays 60% towards employee's medical coverage as well as a portion of the premiums for dependents. Dental and Vision are also available at reasonable rates, and we also offer a Health Savings Account option. The company pays the full premium for short-term disability as well as a $50,000 life insurance policy for all employees AND you have the option of electing additional life insurance for yourself and any dependents if that is what best fits your needs. We also provide a handful of supplemental insurance options, as well as, 401K. All employees are banked 4 weeks of PTO prorated based on start date. We also give additional time off for your birthday, up to 4 hours of parental leave to be with your child for a school function, AND up to 8 hours of volunteer time to serve in a charity of your choice. We offer 8 paid holidays and 1 additional floating holiday!If this sounds like the right information technology opportunity for you, apply today!

Job Summary: The Sr. Systems Administrator is the lead technician on a support team. The Sr. Systems Administrator is directly responsible for providing the most efficient technical support services to assigned clients by best utilizing the resources of the team. The Sr. Systems Administrator is the escalation path for the System Administrators as well as the operational visionary for the clients assigned to their support team. The Sr. Systems Administrator is responsible for the successful operation of the assigned client's networks. The Sr. Systems Administrator drives client satisfaction, ensures contract terms and service level agreements (SLAs) are met, and maximizes team efficiency. Qualified candidates must be able to recommend changes and communicate technical challenges directly with the customer as well as work alongside System Administrators to provide the best experience with technology for their clients.

Essential Duties and Responsibilities:
  • Proactively review and maintain IT infrastructure for clients including servers, storage, virtualization and network solutions, ensuring that the customer environment is in line with defined standards.
  • Technical ownership of client network/server environments.
  • Provide reactive technical support.
  • Microsoft's core business applications: Windows Server/Desktop, O365, SQL, SharePoint, Azure.
  • Remote access solutions: RDS VPN, Terminal Services.
  • Backup, business continuity, and disaster recovery solutions.
  • Networking: WAN and LAN connectivity, routers, firewalls, and security.
  • Other hardware peripherals.
  • Manages, plans, staffs, implements policies, objectives, and activities to ensure the organization provides timely, reliable and quality computer support services to its clients.
  • Establishes priorities, sets deadlines.
  • Work with Account Managers and vCIOs to provide information for Stratigic Business reviews.
  • Analyzes data necessary to identify trends in service delivery, especially those indicating systemic issue at client sites. Root Cause Analysis
  • Ensures customer satisfaction and service level agreement targets are met.
  • Ensures policies and procedures are consistently followed.
  • Reports Key Performance Indicators (KPIs) and status of strategic initiatives to the Service Manager.
  • Stays abreast of advances in technology.
  • Provides direct IT support and troubleshooting.
  • Participate in Operations Level 10 meeting with responsibilities to communicate up/down between those meetings.
  • Performs other duties as assigned.

Qualifications (Education/Experience):
  • Bachelor's degree from an accredited university or college and a minimum of 3 years of experience in IT Management and service delivery or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
  • IT certifications preferred (Microsoft MCP, MCSA, MCSE, Citrix, Cisco, VMware VCP)

Knowledge, Skills Abilities (Competencies):
  • Expert knowledge of how to install and maintain computer hardware, operating systems, networks, and software applications in a business setting.
  • Demonstrated leadership abilities
  • Persuasive skills to affect or change behavior with clients and staff
  • Ability to adjust actions in relation to others' actions.
  • Awareness and understanding of others' reactions to effectively manage situations.
  • Ability to teach others.
  • Strong and formal written and verbal communication skills.
  • Ability to effectively establish and maintain working relationships with clients and coworkers.
  • Ability to handle stressful situations in a congenial manner.
  • Excellent organization and administrative skills.
  • Complex problem-solving skills.
  • Ability to plan and prioritize to achieve a defined objective.
  • Ability to work independently devising new methods, adapting or changing standard procedures to meet new conditions.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds.

Mental Demands:

The mental demands are day-to-day communications with team members and reporting manager using effective, professional communication consistent with the culture. The Infrastructure Administrator position must have the mental ability to handle stressful situations and demands for 80% of their day.

Work Environment:

While performing the duties of this job, the Infrastructure Administrator may need to focus within an environment of other verbal discussions, distractions, and interferences. This position is conducted indoors with climate control. May need to travel between client and facility locations, therefore will be exposed to outdoor elements for short periods of time.

Integris LLC

Address

Wichita, KS
67202 USA

Industry

Technology

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