Director, Employee Training & Empowerment
Keywords: Human Resources, Director, Vice President, Learning Management System, LMS, Training, Workforce Development, Policies, Mentorship
Temescal Wellness is a multi-state portfolio of cannabis companies. We operate dispensaries, cultivate cannabis plants, manufacture products, and develop product brands. Founded in 2015 by Ted Rebholz, Temescal is privately-held and includes, as of 2019: two dispensaries and a cultivation-and-manufacturing facility in New Hampshire; three dispensaries and a cultivation-and-manufacturing facility in Massachusetts; one dispensary and a cultivation-and-manufacturing facility in Maryland; and a stand-alone cannabis product company that generates revenue in multiple states. Temescal Wellness will continue to expand its product brands and its cultivation, manufacturing and retail locations nationwide.
Initially, the Director will focus primarily on the NH and MA operations, including approximately 150 staff, most of whom are hourly teammates.
The Director will be Temescal’s first HR-dedicated hire and, as such, must have the credibility, know-how and confidence to improve upon the basic infrastructure currently in place. The Director will not lead recruiting or interpersonal conflict resolution, but will mentor other managers in those efforts and, when needed, provide assistance. The Director will focus more mostly on workforce training, including Learning Management Systems (LMS), and on ensuring that all staff and managers have the tools, support and clear policies that they need to succeed. The Director will collaborate with organizational leaders to strategize, develop and execute targeted talent and organizational initiatives to support Company growth. The Director is an executive business partner and mentor, as well as an advocate for employees, driving positive changes to the Company’s work environment. The Director will share our passion for wellness, our commitment to quality and our unrivaled obsession with building enterprises that create sustainable, long-term value for employees, patients, communities and owners.
As the first Human Resources manager in a growing start-up, this position will over time likely present attractive career growth opportunities for a self-motivated HR professional.
Duties & Responsibilities
· Policies: collaborate with the executive team to update, as needed, employee policies. Serve as the in-house Subject Matter Expert, aided by outside employment counsel. Build consensus among managers and staff, and ensure that policies are clearly communicated and understood. Temescal is an equal opportunity employer and places particular emphasis on diversity and inclusion.
· Training: collaborate with Subject Matter Experts (e.g., in retail operations, compliance, horticulture, manufacturing, packaging) to create effective content and delivery of training to staff. The Director’s efforts will improve safety, efficiency, and compliance, and will enhance Temescal’s position as an employer-of-choice in the burgeoning cannabis industry. Use technology for convenient delivery (e.g., mobile-ready websites with secure log-on) and gamification (e.g., points, other incentives) to maximize participation. Standardize and provide training to managers for the “employee lifecycle” (e.g., on-boarding, training, performance review, counseling, conflict resolution, and exit interview).
· Mentorship: provide coaching, especially to early-career and mid-level managers, to empower them to recruit effectively and to minimize and speedily identify and resolve workplace conflicts.
· Harassment Investigations: working closely with outside counsel, serve as the primary Point of Contact for escalated workplace issues.
· Feedback & Internal Communications: solicit feedback from staff, provide feedback to management, communicate updates to staff, provide and encourage staff recognition, and help organize employee events. Develop, implement and oversee regular employee surveys to identify opportunities and solve issues as quickly as possible.
· Compensation & Benefits: serve as a Point of Contact for employees, referring them to the existing third-party resources. Benchmark staff total compensation and negotiate with vendors.
Experience & Qualifications
· 7+ years experience as a Human Resources business partner.
· Experience soliciting feedback from and communicating to a large workforce of hourly employees.
· Experience working with Subject Matter Experts to create and deliver content, including with online Learning Management Systems (LMS), for training of both retail and production staff.
· Experience mentoring junior managers in retail and/or production environment.
· Passion to work in an industry with positive societal impact.
· Self-starter who requires minimal direction, and who takes the initiative to support peers, superiors and junior staff. Highly-motivated, resourceful and comfortable working in an unstructured, entrepreneurial environment. Tenacious and creative.
· Demonstrated ability to build a variety of new relationships, both internally and with other industry stakeholders.
· Demonstrated ability to not merely identify problems, but to proactively formulate appropriate solutions, build consensus and ensure accountability. Able to persuade management peers to take a recommended course of action. Excellent verbal and writing skills and can exercise appropriate business judgment and tact to deal effectively with a wide range of issues. Highly-responsive, with strong attention to detail and a consistently right-sized sense of urgency.
· Mastery of, or willingness to learn, various software programs, including especially cloud-based productivity and collaboration tools (e.g., Google calendar, Drive).
· Can pass criminal background checks typically required by state cannabis regulations.
· SHRM-CP or SHRM-SCP highly desired
· Cover letter, including motivations for working in the cannabis industry and long-term career goals
Compensation & Location. Compensation will include a base salary ranging from $[#]-[#]K/year, depending on qualifications, plus and will include medical, dental and vision benefits. The position will be full-time, exempt and based at Company headquarters in Framingham, although remote work may be possible, and will include frequent travel by car to Temescal’s six other New England locations to meet on-site, as needed, with employees. Temescal Wellness is already a multi-state operator that will continue to expand into other states and high performers may, over time and with consistently superior performance, be eligible for profit-sharing. For non-hourly employees, Temescal has an unlimited PTO policy.
Temescal Wellness is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, or any other factor prohibited by law.