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Inbound Contacts Representative 1

Integrated Resources, Inc Miramar, FL

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Job Title:  Inbound Contacts Representative 1

Duration:  6+ months

Location:  Miramar, FL


***Week-long training***

REGULAR WORKING HOURS: Monday through Friday, 9:30am TO 6:00pm starting

The Bilingual CSR represents the company by addressing incoming telephone, digital, or written inquiries. The Bilingual CSR performs basic Clientinistrative, clerical, operational, customer support, and computational tasks. Typically works on routine and patterned assignments. Responsibilities The Bilingual CSR addresses customer needs which may include complex benefit questions, resolving issues, and educating members. Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it. Escalates unresolved and pending customer grievances. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

Required Qualifications

·         High School Diploma or equivalent

·         2 years of customer service experience

·         Strong customer service orientation

·         Strong attention to detail

·         Strong typing and computer navigation skills

·         Previous inbound call center or related customer service experience

·         Capacity to multi-task, including use of multiple computer applications simultaneously

·         Effective verbal and listening communication skills
***Fluency in Spanish required***


Integrated Resources, Inc


Miramar, FL
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