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Digital Signage Engineer

Integrated Resources, Inc Framingham, MA
  • Expired: 28 days ago. Applications are no longer accepted.
The Retail Infrastructure Services (RIS) team is responsible for technology and infrastructure that supports retail store networks and endpoint devices for the *** US Retail business. This team uses multiple tools and automated support processes to remotely manage thousands of devices. The RIS team is looking to hire a Digital Signage Engineer to join the team to deploy and support a new Retail Digital Signage implementation in our stores.

The person successful in this role will have a demonstrated background in supporting A/V Equipment and Digital Signage applications in a distributed environment across multiple locations and technologies. Additional typical experience necessary would be with networking, helpdesk systems, digital UI template creation/editing and solving complex problems.

Primary Responsibilities:
" Provides 3rd level technical support of Retail store Digital Signage solutions
" Consume mostly, sometimes create/edit, schedule and publish digital content to groups of digital signage displays in remote retail stores
" Remotely manage digital signage displays across multiple stores
" Interface with cross functional business, IT groups, and front-line retail associates & managers
" Monitor signage infrastructure for outages or misconfigurations and open tickets and address
" Act as primary escalation point for store digital signage related issues
" Collaborate with team members on technical solutions or proposed design changes
" Provides technical guidance to ***' Retail business and IT partners as required.
" Recommend areas where existing policies and procedures require change or where new ones need to be developed.

Required Skills:
" Bachelor's Degree (preferably in Computer Science, MIS or another technical field) or 3-5 years of equivalent work experience.
" Minimum 1-2 years' experience supporting digital signage infrastructure (like Navori Labs QL or Samsung MagicInfo) and the digital displays
" Minimum 1-year experience with Cisco IOS (Cisco switches and port configurations)
" Knowledge of TCP/IP (OSI Layers)
" Familiarity with network Firewall rule concepts
" Strong troubleshooting skills and root cause analysis
" Strong communication skills
" Experience interfacing with vendors (for purposes of support, enhancement requests and/or how tos)
" Experience working with cross functional business and IT groups

" Experience working with Samsung and Philips televisions and Navori QL signage
" Ability to create digital content for signage with video editing experience a plus
" Experience with enterprise network management tools like Infoblox for DNS, DHCP
" Working knowledge with one or more scripting languages Perl, PowerShell, Windows Command Script, Visual Basic Script
" Experience managing small projects or initiatives with minimal direction from beginning to end.
" Retail experience a plus
" Experience with Agile project methodologies

Integrated Resources, Inc


Framingham, MA
01702 USA