Expired: 28 days ago. Applications are no longer accepted.
The Retail Infrastructure Services (RIS) team is responsible for technology and infrastructure that supports retail store networks and endpoint devices for the *** US Retail business. This team uses multiple tools and automated support processes to remotely manage thousands of devices. The RIS team is looking to hire a Digital Signage Engineer to join the team to deploy and support a new Retail Digital Signage implementation in our stores.
The person successful in this role will have a demonstrated background in supporting A/V Equipment and Digital Signage applications in a distributed environment across multiple locations and technologies. Additional typical experience necessary would be with networking, helpdesk systems, digital UI template creation/editing and solving complex problems.
Primary Responsibilities: " Provides 3rd level technical support of Retail store Digital Signage solutions " Consume mostly, sometimes create/edit, schedule and publish digital content to groups of digital signage displays in remote retail stores " Remotely manage digital signage displays across multiple stores " Interface with cross functional business, IT groups, and front-line retail associates & managers " Monitor signage infrastructure for outages or misconfigurations and open tickets and address " Act as primary escalation point for store digital signage related issues " Collaborate with team members on technical solutions or proposed design changes " Provides technical guidance to ***' Retail business and IT partners as required. " Recommend areas where existing policies and procedures require change or where new ones need to be developed.
Required Skills: " Bachelor's Degree (preferably in Computer Science, MIS or another technical field) or 3-5 years of equivalent work experience. " Minimum 1-2 years' experience supporting digital signage infrastructure (like Navori Labs QL or Samsung MagicInfo) and the digital displays " Minimum 1-year experience with Cisco IOS (Cisco switches and port configurations) " Knowledge of TCP/IP (OSI Layers) " Familiarity with network Firewall rule concepts " Strong troubleshooting skills and root cause analysis " Strong communication skills " Experience interfacing with vendors (for purposes of support, enhancement requests and/or how tos) " Experience working with cross functional business and IT groups
Preferred: " Experience working with Samsung and Philips televisions and Navori QL signage " Ability to create digital content for signage with video editing experience a plus " Experience with enterprise network management tools like Infoblox for DNS, DHCP " Working knowledge with one or more scripting languages Perl, PowerShell, Windows Command Script, Visual Basic Script " Experience managing small projects or initiatives with minimal direction from beginning to end. " Retail experience a plus " Experience with Agile project methodologies
Integrated Resources, Inc
Framingham,MA 01702 USA
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