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Customer Service Representative

Integrated Resources, Inc Chicago, IL

  • Expired: over a month ago. Applications are no longer accepted.
Job Description
Work Location   Illinois, IL
Job Title                Customer Service Representative  
Duration               4 months  
Shift Timings      8am- 5 pm (Monday- Friday)
   
Job Description             
  • As a healthcare customer service representative, you will be responsible for successfully managing large amounts of orders through both inbound and outbound calls and in-person in a center location.  
  • This will include following communication scripts, handling different topics and acting as a liaison between our company and its customers. In addition, you will be responsible for evaluating all documents to ensure that appropriate information has been obtained for billing purposes. 
  • Handling patients, referral sources, and administrative department inquires 
  • Communicating with insurance companies and/or prior authorization requests 
  • Entering patient information into a customer information system 
  • Ensuring customer satisfaction and assisting them with issues/concerns related to their health 
  • Making decisions as needed off-hours or without supervision to ensure an uninterrupted supply of product to customers 
  • Developing knowledge of customer needs and trends to improve customer satisfaction and loyalty 
  • Becoming educated in qualifications of multiple insurances to ensure clean order intake 

 Job Requirements
  • 2-3 years’ experience with all Microsoft Office suite i.e. Excel, word, Power point etc.   
  • High School Typing: 35-40WPM   
  • Diploma or General Education Degree (GED) required 
  #zr2

Integrated Resources, Inc

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Address

Chicago, IL
USA

Industry

Business

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