Customer Solutions Specialist:
The role of the Customer Solutions Specialist is to provide outstanding customer sales and service on a face to face basis to our customers and clients alike.
The Customer Solutions Specialist will promote our clients products & services, deal with any enquiries from existing customers relating to their accounts, order products and services where applicable, renew subscriptions and open new accounts where necessary.
Responsibilities of the Customer Solutions Specialist include:
Handle questions and product inquiries from customers
Recommend appropriate products/services/plans based on the customer's needs
Handle product returns, complaints and other customer requests
Ensure accurate data capture of all information from customer/client
The Customer Solutions Specialist is an expert in providing pleasant and professional face to face follow-up services to customers in accordance with sales and service guidelines established by the Client. It is imperative that all sales targets and goals set are not only met but exceeded on a daily basis. KPI’s are essential to every business to ensure productivity is at the highest standards. Main KPI’s to be met for this role include:
Does this sound like you?
Are you looking for a career?
Have you got the drive to succeed?
If the answer to all of the above is YES we want to hear from you! Please send a copy of your resume to the management team here at GCI for consideration. Good luck!