PLEASE APPLY HERE: https://jobapply.page.link/LqWK
IT Field Engineer II (Waltham, MA)
We are an MSP Mentor Top 100 company looking for an experienced Field Engineer to join our Field Services group. The successful candidate is a disciplined, self-motivated IT generalist who enjoys working with people as much as he or she enjoys working with technology, servers and applications.
The Field Engineer II’s tasks and responsibilities include:
Technical support for desktops using Microsoft Windows or MacOS
Systems support for various Microsoft products, third-party software and cloud applications
Provide support for high-level system and network issues including performance or outages
Technical support at the network level: WAN and LAN connectivity, firewalls, and security
Remote access solution implementation and support including VPNs and Remote Desktop Services
Provide recurring on-site maintenance and end-user support
Manage multiple issues concurrently with successful results
Effectively track status and time in ticketing system
Update technical documentation as needed
Troubleshoot and manage escalations from the help desk, project team, and managed services group
Regular communication with clients, keeping them informed of incident progress, upcoming changes or agreed outages
Taking support calls live for immediate triage
At least 3 years of IT experience in a support role or related area
Intermediate skills with Microsoft technologies including AD, Group Policies, Office 356, Exchange, and Microsoft Hyper-V
Solid network troubleshooting skills: TCP/IP concepts and LAN/WAN issues
Experience troubleshooting issues related to DHCP & DNS
Experience and familiarity with firewalls, routers, managed switches, wireless controllers and WAPs
Working knowledge of Cisco, SonicWALL, Sophos and Meraki appliances
Familiarity with a broad spectrum of on-premises/Cloud disaster recovery systems
Experience with malware remediation
Experience with AV and AM products including Sophos, ESET, MalwareBytes or others
Knowledge in all supported Microsoft Desktop Operating Systems Windows 7-10
Knowledge in all supported Microsoft Server Operating Systems 2008-2019.
Strong oral and written communication skills
Ability to switch tasks frequently
Experience with ConnectWise and Kaseya a significant advantage
Mac/iOS Experience is desirable but not required
This is a full time, permanent position. Benefits include Medical and Dental healthcare, short and long-term disability insurance, and 401K programs.
Location: Waltham/Boston area
Must have valid Driver’s License and own transportation
We are looking for a long-term employee who will grow with the company.
This position is in the Waltham, MA area. Please only apply if you are in the Boston area or plan to move to the area.
SC/IIT is an Equal Opportunity Employer. SC/IIT does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.