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IT Field Engineer II

Integrated IT Solutions Waltham, MA
  • Posted: 25 days ago
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental


IT Field Engineer II (Waltham, MA)

We are an MSP Mentor Top 100 company looking for an experienced Field Engineer to join our Field Services group. The successful candidate is a disciplined, self-motivated IT generalist who enjoys working with people as much as he or she enjoys working with technology, servers and applications.

Job Description

The Field Engineer II’s tasks and responsibilities include:

  • Technical support for desktops using Microsoft Windows or MacOS

  • Systems support for various Microsoft products, third-party software and cloud applications

  • Provide support for high-level system and network issues including performance or outages

  • Technical support at the network level: WAN and LAN connectivity, firewalls, and security

  • Remote access solution implementation and support including VPNs and Remote Desktop Services

  • Provide recurring on-site maintenance and end-user support

  • Manage multiple issues concurrently with successful results

  • Effectively track status and time in ticketing system

  • Update technical documentation as needed

  • Troubleshoot and manage escalations from the help desk, project team, and managed services group

  • Regular communication with clients, keeping them informed of incident progress, upcoming changes or agreed outages

  • Taking support calls live for immediate triage

Skills Desired

  • At least 3 years of IT experience in a support role or related area

  • Intermediate skills with Microsoft technologies including AD, Group Policies, Office 356, Exchange, and Microsoft Hyper-V

  • Solid network troubleshooting skills: TCP/IP concepts and LAN/WAN issues

  • Experience troubleshooting issues related to DHCP & DNS

  • Experience and familiarity with firewalls, routers, managed switches, wireless controllers and WAPs

  • Working knowledge of Cisco, SonicWALL, Sophos and Meraki appliances

  • Familiarity with a broad spectrum of on-premises/Cloud disaster recovery systems

  • Experience with malware remediation

  • Experience with AV and AM products including Sophos, ESET, MalwareBytes or others

  • Knowledge in all supported Microsoft Desktop Operating Systems Windows 7-10

  • Knowledge in all supported Microsoft Server Operating Systems 2008-2019.

  • Strong oral and written communication skills

  • Ability to switch tasks frequently

  • Experience with ConnectWise and Kaseya a significant advantage

  • Mac/iOS Experience is desirable but not required

This is a full time, permanent position. Benefits include Medical and Dental healthcare, short and long-term disability insurance, and 401K programs.

  • Location: Waltham/Boston area

  • Must have valid Driver’s License and own transportation

  • Compensation: TBD

We are looking for a long-term employee who will grow with the company.

This position is in the Waltham, MA area. Please only apply if you are in the Boston area or plan to move to the area.

SC/IIT is an Equal Opportunity Employer. SC/IIT does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Integrated IT Solutions

Since 1988, Integrated IT's primary focus has been to provide our clients with complete and appropriate solutions that make business sense. And throughout the years, our organic growth and carefully planned acquisitions have been relentlessly geared towards one single goal: turning our clients into raving fans. Over the past two decades, we have improved the efficiency of thousands of businesses operating throughout the Northeast with our consulting expertise, flexible service delivery model and superior technical support. Our list of satisfied clients includes commercial businesses, educational institutions, professional services firms, and government agencies.

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