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Customer Service Representative

Integrated Human Capital El Paso, TX
  • Posted: 4 days ago
  • $11 Hourly
  • Full-Time
  • Benefits: Vision, Medical, Dental

Grow your customer service career in a fun and friendly environment while learning from a skilled team of industry professionals. We believe the best customer service is delivered by highly engaged teams, so we offer incentive programs, growth opportunities, and more to create a positive workplace for all!

The Bilingual Customer Service Representative receives inbound calls from customers regarding billing, account balance, and payment information as well as general services to both English- and Spanish-speaking customers.

Compensation & Schedule for the Customer Service Representative:

  • Salary: $10.75 /hour
  • This is a full-time position. Shift/Schedule: 8 hour shifts and candidates must be available between 6 a.m. and 9 p.m. Monday through Friday
  • Some flexibility in hours is allowed, but applicants must be available during the “core” work hours; must work 37.5 hours each week to maintain full-time status

Responsibilities of the Customer Service Representative:

  • Makes the initial contact with a client and explains the service available
  • Professionally handles incoming client requests via phone, ensuring that issues are resolved both promptly and thoroughly
  • Processes customer orders and payments
  • Maintains customer database, updates data, and makes necessary changes
  • Determines/understands customers’ needs with strong objection/response handling
  • Manages customer queries/complaints
  • Navigates multiple computer applications while interacting with the customer
  • Listens to, understands, and provides solutions for client's needs
  • Works with other departments as client advocates to ensure resolution
  • Provides innovative feedback to management to continue to better the department and processes…we want you to have a voice
  • Meets and adheres to Professional Service Standard expectations while being a team player with fellow staff members
  • Uses pleasant, professional tone of voice at all times

Requirements of the Customer Service Representative

  • The ideal candidate will have a minimum of two years consistent customer care experience, preferably in financial services.
  • Six months of Call Center experience is required.
  • Candidate must have a High School diploma or GED
  • Excellent written / verbal communication and customer service skills and proficiency in Windows based applications
  • Ability to meet training standards and flexibility to work various shifts including evenings is required
  • Ability to engage with clients – begin a conversation, anticipate questions, actively share information using plain language, build rapport, and handle objections
  • Comfortable receiving ongoing performance feedback and coaching
  • Comfortable with ongoing change and learning new technology/processes

Additional information for the Customer Service Representative:

  • Benefits offered after completion of probationary period include:
  • Health, Dental, Vision and Life Insurance, paid & unpaid time off, as well as holiday pay.
  • Candidates must be able and willing to go through the hiring process as well as complete the necessary assessments.
  • Walk ins welcome! Please bring two forms of ID and a copy of your High School diploma.

Integrated Human Capital

Why Work Here?

Integrated Human Capital’s team of staffing professionals puts you on a path to success by matching your talents with our client’s needs!

If you're looking for a job or career change, let our Staffing Supervisors put you to work! At Integrated Human Capital, we put people first. Our personal approach to recruiting allows us to connect you to the best jobs. We have career, temporary-to-hire, and temporary employment opportunities. Our commitment to making the right connections for our associates and clients goes beyond the hiring process. We believe a rewarding career begins with building the right relationships. During your time as an associate, we communicate with you on a regular basis, provide performance feedback, and give you the opportunity to provide assignment feedback about your employer.

Address

7300 Viscount Blvd., Suite 103, El Paso, TX 79925
El Paso, TX
USA

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