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Donor Egg Recruiter & Receptionist

IntegraMed America Seattle, WA
  • Posted: July 10, 2019
  • Full-Time

Seattle Reproductive Medicine, an IntegraMed Affiliate, is a fertility clinic serving the Pacific Northwest region. We've been helping to create life in Seattle for over 14 years. Over these years the practice has grown to five locations and twelve physicians - through the use of ever-evolving technology and patient-focused care. We're proud that our efforts have resulted in over 10,000 babies. Our Mission is to offer state of the art reproductive health care, so that people can live healthier, happier lives.

At SRM, we place our patients first and are committed to offer world-class patient care and service. We encourage people with a desire to provide extraordinary patient care to apply. You'll be joining a team committed to meeting the medical, emotional and financial needs of our patients.

Full Time -- 40 hours/week
Schedule: M-F 7:30am-4:00pm
We are currently seeking a Donor Egg Recruiter & Receptionist in our Seattle Clinic. This position greets and registers all patients, collects insurance information and co-payments, and ensures a smooth patient flow through the reception area. You will work toward the common goal of providing excellent customer service to patients and visitors to the practice. This position will also be responsible for the promotion and development of a strong egg donor pool at Seattle Reproductive Medicine (SRM). This person promotes patients' health by assisting in the nursing process, collaborating with our donor egg coordinator and multi- disciplinary team members, providing support to patients and egg donors.

General Duties include:
RECEPTIONIST:
Responsible for the daily coverage of reception area including answering incoming calls (when applicable), greeting patients, and ensuring a smooth flow of operation and customer satisfaction.
Welcomes patients and visitors by greeting patients and visitors in person or on the telephone in a timely manner.
Knowledgeable and proficient in scheduling for upcoming appointments.
Check in patients, reviews demographic information and corrects if necessary. Ensure encounter forms are printed and contact appropriate department per established procedure.
Obtains copies of insurance cards and enter into system.
Review daily schedule and prepare for each patient.
Oversees flow of waiting areas, monitoring patient wait time and communicates delays to patients.
Responsible for answering or referring inquiries.
Acts like a communication center by answering the phones and directing all phone messages to the appropriate individuals.
Maintains a neat and clean reception area.
Maintains brochure displays located in the waiting area assuring all brochures are filled and timely.
Retrieves all messages from voice mail system daily and notify the appropriate staff.
Maintains 5 Star Customer Service at all times.

DONOR RECRUITMENT:
Assist in developing comprehensive strategy for marketing to donors in conjunction with SRM Marketing team as necessary.
Assist in creating and sending out donor marketing tools via email, social media, Craigslist or other means of communication
Send out anonymous donor surveys to assess their overall experience

DONOR INTERACTION:
Responds to all online donor inquiries- provides informational meeting details and assists with the online donor application
Allocates donor questionnaires to appropriate personnel for review.
Answers telephone inquiries about becoming an egg donor
Coordinates scheduling of donors informational meetings.
Follow up with donors who have not scheduled the informational meetings, but have completed an application.
Facilitates donor information meetings as needed in all locations.
Follow up with donors after the informational meetings to schedule their initial screening appointment and to go over their donor application by telephone
Register donors into medical records system
Meet with donors for their initial consent signing and testing
Schedule all remaining screening appointments
Assist with scanning donor childhood photos for online profiles
Order donor compensation checks through the Accounts Payable process
Communicate the list of active donors with the donor insurance carrier on a monthly basis (or as required by the contracted carrier)

RECIPIENT INTERACTION:
Assist in responding to inquiries about the donors to discuss their physical and personality characteristics to find the proper match that fits their criteria
Assist in providing the donors' current or future availability
Assist in providing donor cycle history if requested
Establish a compassionate environment by providing emotional, psychological, and spiritual support to patients and patients' families

TEAM COMMUNICATION:
Assists the members of the donor egg team to resolve patient/donor problems and needs by utilizing multi- disciplinary team strategies.
Establishes a compassionate environment by providing emotional support to patients and donors.
Ability to ask team members for assistance in completing assigned task(s) when needed.

Minimum 1 years' experience in women's health in a physician's practice preferred.
High School Diploma required, BS preferred.
Excellent computer skills with experience in Microsoft Office required.
Knowledge of office procedure and office machines (i.e. computer, fax, copier, etc.).
Ability to work independently and demonstrate good judgment.
Detail oriented person with the ability to communicate accurately and concisely.
Excellent interpersonal skills.

SRM offers competitive pay.
Seattle Reproductive Medicine is an Equal Opportunity Employer.
Minimum 1 years' experience in women's health in a physician's practice preferred.
High School Diploma required, BS preferred.
Excellent computer skills with experience in Microsoft Office required.
Knowledge of office procedure and office machines (i.e. computer, fax, copier, etc.).
Ability to work independently and demonstrate good judgment.
Detail oriented person with the ability to communicate accurately and concisely.
Excellent interpersonal skills.

SRM offers competitive pay.
Seattle Reproductive Medicine is an Equal Opportunity Employer.

IntegraMed America

Address

Seattle, WA
98194 USA

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