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Senior Program Manager

Intact Technology
Reston, VA
  • Posted: over a month ago
  • Full-Time
Job Description

SENIOR PROGRAM MANAGER - SERVICENOW

Reston, VA (mostly remote)

MBI Clearance Eligibility Required

Intact is looking for a for a Sr. Program Manager to provide strategic vision, viable solutions and tactical direction for key projects and programs and help our clients become extraordinarily more successful than their industry peers. We’re looking for a big thinker, action-taker, and change maker. Does this sound like you?

In this position you will be the go-to point person for large scale consulting services programs, coordinating people and processes to ensure that goals and outcomes are achieved on-time and create an unparalleled experience for our clients. The ideal candidate thrives in a fast-paced environment, welcomes the opportunity to wear many hats, effectively manages multiple workstreams at once, is passionate about producing high-quality work, exhibits superior maturity, professionalism, and judgment, and above all is motivated by helping others.

This position is based out of our newly renovated Reston, VA HQ but will be primarily remote.

Intact Culture:

Intact is committed to customer success, employee satisfaction, and making the world a better place. Our culture thrives on individuality, independence, autonomy, and empowerment. We promote a healthy work/life balance full of flexibility to spend time with your family and cultivate your unique personal hobbies and interests. (We can’t wait to learn about yours!)

We know that our people are our most valuable resource; therefore, we demonstrate an authentic interest in the well-being of our employees. This is evident not only in the way we handle remote work and time off, but also in the personal and thoughtful questions we ask, and the personal development goals we help employees achieve. Intact is committed to providing the highest level of service to its customers, and we know that begins with employees who feel valued and fulfilled. We take pride in creating a positive workplace and experience for our employees and have been named a Washington Post Top Workplace in 2016, 2017, 2018, 2019 and 2022. We really care about you, and we really mean it!

Visit our team page, if you’d like to see what other employees are saying.

Responsibilities:

  • Responsible for advising, consulting, and managing complex programs in support of enterprise federal and commercial customers to achieve strategic goals and desired business outcomes
  • Scope, risk and issue management, including documenting, communicating and facilitating resolutions or mitigation plans.
  • Build, develop, and maintain positive and meaningful client and subcontractor relationships and serve as primary point of contact for the designated customer program personnel.
  • Develop detailed program/project execution plans, and manage all implementation processes including projects financials, progress tracking, metrics, monitoring change control process, testing, release to production and delivery within scope, timeline, and budget constraints
  • Collaborate with other Program and Project Managers, Business Analysts, and various program resources to manage simultaneous dependent projects
  • Drive rapid, informed decision making to keep program on-track in achieving benefits and schedule.
  • Assist in the advancement of program/project management competencies, including development of methodologies and frameworks, development and conduct of education/training, completion of quality reviews and coaching/mentoring of others engaged in project management activities.
  • Cultivate and promote Intact’s culture and values within each project team

Requirements:

  • Minimum ten (10) years of experience leading service delivery for a contract with $100M+ annual revenue within the federal sector.
  • Prior experience with implementing or supporting ServiceNow or similar IT Service Management tools in an enterprise setting is a plus
  • Experience with HR Service Delivery Workflow implementation in an enterprise setting
  • Experience leading multiple large programs/projects, in enterprise environments planning, implementing, and maintaining business applications impacting multiple business units
  • Impactful cross-functional, technical Program/Project management experience including planning, scheduling, monitoring, and stakeholder reporting
  • Significant experience in establishing clear expectations of project and program scope with customer stakeholders and executing controls to manage and communicate scope changes and diplomatically resolve misalignments
  • Demonstrated ability to influence and consult (providing options with pros, cons, and risks) while providing thought leadership to multiple sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems
  • Strong interpersonal skills; the ability to build rapport with a diverse group of people, such as technical personnel, management, business customers, and vendors
  • Ability to work independently under pressure
  • Experience with Agile traits and techniques: Lean design, accommodating changing requirements, iterations, loop feedback with customer involvement
  • Excellent oral and written communication skills with proven ability to communicate abstract ideas clearly and independently manage complex project objectives
  • High emotional intelligence
  • PMP, PgMP, ITIL, Agile and Six Sigma certifications are highly desired
  • Bachelor’s degree in Business Administration or related field
  • Security Clearance Requirements:
    • US Citizenship required and ability to obtain or maintain a Public Trust security clearance. Ability to obtain a Top Secret is preferred.

If you are interested in joining our team, please send an email to careers@intact-tech.com articulating WHY you would be a great fit for this role. Only candidates whose experience and skills match the requirements above will be contacted. Thank you!

About Intact Technology

Intact Technology empowers IT leaders to deliver meaningful business outcomes through IT software consulting and managed services that are 100% risk-free, adoption-focused, and surprisingly simple.

Intact is an Affirmative Action Employer, committed to providing equal employment opportunity without regard to an individual’s race, color, religion, age, gender, sexual orientation, veteran status, national original, or disability.

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Intact Technology

Address

Reston, VA
USA

Industry

Business

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