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Customer Service Representative

Insulation Materials Corporation Richmond, VA
  • Expired: 16 days ago. Applications are no longer accepted.

Position Summary: Promptly and professionally fulfills customer service responsibilities; Provides accurate pricing and product information; Handles customer issues professionally and courteously. Supports and contributes to ongoing efforts to improve internal and external communication to better service the needs of our customers. Work with the Sales Operations Manager on continuous process improvements

Primary Duties and Responsibilities:

1. Coordinates information between the customer and all members of the team.

2. Processes customer orders in a timely and accurate manner, confirms and follows through on all orders.

3. Manages problem resolution and follow up promptly.

4. Proactively communicates back orders and delays to customers.

5. Resolves Customer issues if due to pricing on orders, ordering parameters etc, and promptly inform the Branch Sales Manager.

6. Files orders, quotes, transfer requests, and purchase orders.

7. Works closely with the team to insure prompt and accurate delivery of orders and swift response to customer needs.

8. Team building within the branch and associate locations will be a key component of success.

9. Conducts oneself in a professional and courteous manner that fosters respect and productivity among co-workers, customers and business relationships.

Required Skills and Education:

1. Associates or Bachelor’s degree a plus.

2. Minimum 1 years’ sales or customer service experience.

3. Excellent communication, verbal and written skills.

4. Dynamic, energetic and positive attitude.

5. Self-starting, organized, detailed and ability to multi-task.

6. Bilingual Spanish/English preferred.

7. Ability to help customers, solve problems and fill needs.

8. Goal oriented. Basic computer skills, including Internet search capabilities, E-mail functionality, ability to use Excel spreadsheet, Word, etc.

Insulation Materials Corporation

Why Work Here?

Family owned and operated, fun and energetic work environment, lots of room to grow!

Since 1971, IMC has been a family-owned and operated business, specializing in industrial and commercial insulation. Industry leaders in both distribution and fabrication, we practice the highest degree of quality control in the industry and are committed to timely, efficient delivery of quality materials and superior customer service. Over the past 48 years, IMC has grown from a single facility to our current network of six facilities, located in the eastern United States. We service much of this area with our own fleet of trucks and will ship nationwide via common carrier through our corporate branch, located in New Jersey. With a vast inventory of insulation and accessory products, customers can be sure that our knowledgeable sales representatives will find the correct products for each jobs unique requirements. Our company distributes industrial and commercial products, including fiberglass, closed cell, calcium silicate, mineral wool, adhesives and coatings. Additionally, our two fabrication facilities produce cellular glass, polyisocyanurate, phenolic foam, XPS (extruded polystyrene), bend-a-board, cut and roll metal jacketing, cut and curl PVC and many more products. Excellent customer service is a way of life at IMC. We stock fabricated pipe coverings and fittings in many common sizes. As fabrication specialists, we welcome all custom orders. No request is unreasonable, no job, too big or too small.


Richmond, VA