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Regional Service Manager

Raleigh, NC
  • Expired: over a month ago. Applications are no longer accepted.
Job Description
Company Description

Instron is a global organization that designs, manufactures, sells and services mechanical testing systems.

Have you ever wondered how a potato chip always has the right crispiness level? Or, how your game controller can survive several drops whether you are excited for your win or upset by a loss? How about eyewear being able to withstand impact forces? Visit Instron’s YouTube Channel to see our customer’s applications. And, check out Facebook Watch at for additional video.

Our systems are trusted by 95% of the world’s largest manufacturing companies to gather critical data, informing the design of components and materials. You will find that our established strength, commitment to our core values and team focus provides an engaging work environment and offers exceptional opportunities for personal and career development.

Job Description

The Regional Service Manager is a key position in field service operations.  This position plays a critical role in the success of Instron, its customers and employees.  The RSM manages and directs as necessary the day-to-day activities of the region to maximize the productivity of the resources available and to present and promote the Instron image at all times. The RSM will escalate all equipment performance issues, ensures service delivery expectations and standards are achieved and maximize customer satisfaction ratings through actions of the service group. The RSM will hire, develop, coach and shape field service personnel into a world-class service operation.  Frequent travel is required from the RSM.


Successful applicants will have a Bachelor’s degree in Engineering Technology or Business Management with an emphasis on Engineering Technology as well as a preferred minimum of 6 years managerial experience in a technical field with a preference for previous Field/Customer Service experience.  Living within the Raleigh, NC area is required.  You must possess the ability to work as a team member with sales and support management and the ability to represent Instron as a role model to both employees and customers.  Must have excellent resource and time management skills with the ability to pay attention to details.  Excellent written / oral communication and presentation skills for heavy customer interaction. Familiarity with PC’s including operating systems and Windows applications is also essential.

Additional Information

Take this opportunity to join a successful team where you can make an immediate impact.  Enjoy excellent on and off the job training, a competitive salary, and a generous benefits package that includes health, dental, life and LTD insurance, 401k (with match), and a 100% tuition reimbursement program.

Instron is an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.  



Raleigh, NC



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