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Tier 2 Application Support Engineer

Institutional Cash Distributors LLC
Golden, CO
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Who is Institutional Cash Distributors (ICD)?

ICD is treasury’s trusted, independent portal provider of money market funds and other short-term investments. At the intersection of the treasury and investment communities, ICD delivers unbiased access to over 300 investment products, market expertise, and intuitive technology. Our award-winning ICD Portal is a model in the industry for trading, reporting and analysis. Through our Global Trade Desk, we offer follow-the-sun support and expert service. Founded in 2003 to focus solely on the needs of the treasury investment community, ICD remains committed to putting treasury first. 

At ICD you will find a tight-knit group of motivated and talented individuals who are both serious about company success and passionate about our team and culture. Our work environment is fast-paced, collaborative and fun.  We value work-life balance and treasure the relationships we have developed with our colleagues. It is no wonder ICD was certified as a Great Place to Work! To view more info on how ICD is a Great Place to Work, go to


Position Summary:

We need a smart, versatile application support engineer to help us solve the most pressing challenges in the financial services industry. You will be working in a small, passionate technical operations team to keep our platform up and running and constantly improve its reliability. Your efforts at ICD Tech will help our Traders and Clients invest more reliably, effectively, and securely.  

You will need to embrace learning and continuous improvement, have a strong technical skill set, and favor simple solutions over complex ones. You should have great communication skills.



  • Troubleshoot complex software issues and maintain distributed systems written in Java, Groovy, and JavaScript while understanding an external customers business processes within the financial industry.  
  • Manage a queue of active tickets escalated into Tier 2 and route tickets appropriately to ensure appropriate resolution and customer satisfaction
  • Fix defects found in the field.
  • Create, execute, troubleshoot database queries.
  • Perform after-hours support as necessary.



  • 2-3+ years experience in software development environments using one or more of the following: Java, .NET, JSON or comparable web based application technologies
  • 2-3+ years experience in troubleshooting production issues  


  • Experience deploying or troubleshooting applications deployed in AWS
  • Experience with AWS Textract or similar PDF extraction software
  • Experience with Blockly
  • Experience with Jenkins or similar automation software
  • Interest and ability to learn basic network and virtual machine administration
  • Interest and ability to learn new programming languages and technologies as needed

What does it take to be successful in this role?

  • Working proficiency and communication skills in verbal and written English
  • Working knowledge of Linux or Unix OS environment
  • Working knowledge of relational database such as Oracle or PostgreSQL
  • Ability to coordinate work effectively with and other team members remotely
  • Working experience in scrum based, software development environment



Due to COVID-19, ICD is currently operating in full remote working mode, however the office will be reopening in early June.   Upon reopening of our Golden office, the telecommuting opportunities and work-life flexibility are negotiable.  


Colorado applicants: Negotiable salary range of $100,000 - $120,000 depending on experience level.



  • Performance-based bonus
  • Competitive medical, dental, and vision insurance
  • Comprehensive employer contributions to Health Savings Accounts
  • Accident insurance
  • Employer paid long-term disability and life insurance
  • Supplemental life insurance
  • 401(k) with match

People First

At ICD, we are building an extraordinary company that helps people conduct their business activities more reliably, effectively, and securely. We put people first, do the right thing, and succeed together.


We have a strong belief that our people are the most important part of our business. We incorporate this philosophy into our practices, and we live it every day. This means we have competitive salaries, generous traditional benefits, and take a lot of time to focus on quality management and leadership development. We also strive to ensure each person in the company is in the right job, knows how their job contributes to the overall company mission, and has a clear sense of career growth and direction. 


The ICD experience is a two-way exchange. We expect you to give us your best every day, and you can expect the same from us. In exchange for your talent, your energy, and your unique contributions, we will strive to give you what you need to live a balanced, healthy life. 


For more information visit: 


ICD is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Institutional Cash Distributors LLC


Golden, CO
80401 USA



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