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SoNYT Welcome Desk Program Counselor

Institute of Media and Communication
New York, NY
  • Posted: over a month ago
  • $18 Hourly
  • Full-Time
Job Description

Highly innovative, The School of The New York Times (The School), a collaboration between The New York Times and Cambridge Information Group, provides a comprehensive set of educational offerings for pre-college aged students. Drawing on unequaled expertise and unrivaled access, The School provides seminal formative experiences, giving students expanded vision and focus, while serving as the foundation for success in their future studies and in life itself.

Held in New York City, Summer Academy (SA) provides students with an immersive environment during 2-week terms over the course of the summer, in which they learn, investigate, and explore while having fun and discovering friends, mentors and instructors who share their passions and interests.

Position Description

WPC play a crucial role in the academic, residential, and social aspects of the NYC Summer Academy at The School by serving as the point person for all things student and parent related by providing support, direction, and a seamless line of communication regarding what’s happening in real time.

Essential Responsibilities & Duties

WPCs are responsible for greeting and welcoming students, sending, and receiving emails as needed, answering all calls, and directing as needed. This is a live-in position, working 35-40 hours per week with housing and meals provided. Responsibilities include:

  • Attendance Check
  • Answer phones & emails
  • Email parent & guardians regarding unaccounted day students who are missing from class
    • If missing student is residential, student must be located
      • Check dorm room, check classroom, contact roommate, call mobile phone
      • After 30 – 45, parent/guardian must be informed
  • Run Missing Student Report for Missing Student Protocol
  • Pastoral Creation in Orah on student profiles
  • Approve/Deny/Monitor Student Check Ins/Check Outs
  • Other duties may be assigned.

Knowledge & Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed here are representative of the knowledge, skill and ability required. Under the ADA, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Have an outgoing disposition and an enthusiasm for working with high school students;
  • Flexible and comfortable taking initiatives;
  • The ability to use sound judgement, enforce rules and assume leadership roles;
  • Has an interest in New York City culture and is comfortable exploring it with students.

Education, Work Experience and/or Licensure

  • Must be legally authorized to work in the United States.
  • Bachelor’s degree preferred
  • 1+ year work experience (summer camp, boarding school, college campus, etc.,)
  • Previous customer service-related experience a plus
  • Previous experience with youth, whether at summer camps or other residential programs on the administrative supportive level.
  • Three references are required.

WPC must complete an online training prior to arrival. WPC move into the residence halls on Tuesday May 31, 2022, in preparation for training, which begins June 1, 2022. Dates of commitment are below:

  • June 1st - June 3rd: Residential Staff Training
  • June 5th - June 17th: Term 1
  • June 19th - July 1st: Term 2*
  • July 3rd - July 15th: Term 3*
  • July 17th - July 29th: Term 4
  • July 30th: Residential Staff Move-out

*Welcome Desk PC will be required to work on Juneteenth (June 19) and Fourth of July (July 4)

Curfew and Proximity

In order to maintain student-to-staff ratios overnight, staff may be required to remain within a 15-minute walk of campus after 11 p.m. on their working nights. Staff do not have curfew or proximity restrictions on their days off.

This position offers the following:

  • An opportunity to work with a passionate team of diverse people;
  • Housing with a roommate and meals provided.
  • Unlimited MetroCard;
  • An opportunity to chaperone events such as Broadway shows and trips to local attractions and events;
  • Salary of $18 per hour.

Physical Demands

The physical demands listed here are representative of those that must be met by an employee to successfully perform the essential functions of his/her job. Under the ADA, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to sit, stand, walk, travel up and down stairs, crouch, stoop and reach.

Other Requirements

All staff will be working closely with minors and will need to pass a criminal background check and successfully complete all training. All positions will require use of one’s personal cell phone.

Work Environment

The work environment characteristics listed here are representative of those an employee encounters while performing the essential functions of the job. Under the ADA, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of a basic office/academic environment.

The above statements are intended to describe the general nature and level of work being performed by an individual assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. The School of the New York Times reserves the right to modify this job description in its sole discretion.

BrandEd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.  

Institute of Media and Communication


New York, NY
10002 USA



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