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Customer Service / Customer Communications Associate

Instep Management Group
Ontario, CA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

It is time to join a robust, dynamic sales agency that believes success is achieved through open-door policies, networking and brainstorming sessions, and a stimulating environment that encourages growth and promotes leadership development instead of quotas.

We have an immediate opening for a charismatic, future-focused Customer Communications Associate. As the Customer Communications Associate, you will be responsible for accelerating account growth, driving revenue, and paving the way for regional and national expansion opportunities. You will be the go-to-market and account expert for client executives and the internal sales team as we rapidly scale and prepare for next year.

What You'll Do As A Customer Service Trainee:

  • Lead a high-performing team of Sales Consultants supporting a designated account through direct customer engagements
  • Analyze the sales pipeline and provide regular campaign status updates to forecast projected growth accurately
  • Actively identify and engage new potential accounts through individual sales efforts to increase market penetration and exceed sales targets
  • Oversee and maintain the sales pipeline's functionality from prospecting and lead generation to closing the sale and creating a referral-based sales channel
  • Execute sales deliverables and generate new revenue through prospecting, lead generation techniques, and cross-selling opportunities
  • Stay current on industry trends and consumer buying activities. Share information and updates with the Sales Department and internal executives
  • Use your strategic leadership ability to inspire change, drive performance, and develop high-functioning sales professionals

Who You Are As A Customer Service Trainee:

  • Bachelor's degree is preferred, but not required
  • You have at least 2 years of experience in sales, customer service, account management, or a client-facing position
  • You have some leadership, mentorship, or coaching experience with a focus on building, developing, and supporting high-performance teams
  • You can positively impact others' attitudes, appeal to their motivations, and influence change through compassion, empathy, and accountability
  • You have a futuristic mindset and can set realistic targets to achieve defined success
  • You have a reputation for knowing what you want, being decisive, and working harder than anyone to achieve your goals

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Instep Management Group


Ontario, CA
91761 USA



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