Skip to Main Content
← Back to Jobs

REMOTE Customer Service Representative (Contact Tracer)

Insight Global New York ,NY
  • Posted: 10 days ago
  • $22 to $23 Hourly
  • Full-Time
  • Benefits: dental, life_insurance, medical, vision, 401k
Job Description

One of our enterprise-level healthcare clients is working with the State Government to support a brand new healthcare initiative to support those who have been affected by COVID-19. The state is looking for New York City residents (must live in an NYC borough) to reach out to people who have been affected by COVID to guide and support them with best practices and recommendations.

We are bringing on hundreds of resources to support this initiative. You will be required to work 40 hours per week between 9AM-9PM ET (flexible schedule) and you need access to WiFi, along with a quiet place to take sensitive calls.

This is a W2 contract, 22 per hour, if you are fluent in Spanish $23/hr (paid weekly) that will last 12+ months and will start immediately!

If you, or anyone you know, have been laid-off, are in need of a job, and have the required skills. Please respond ASAP, or email me directly, we are here to support you.

Requirements:

  • Experience in a health care environment or preferably in public health system (or something comparable), or working for a local non-profit corporation
  • Ability to exhibit a professional, positive attitude and work ethic
  • Excellent interpersonal skills required and ability to interact professionally with culturally diverse individuals during a time of crisis and distress
  • Ability to show empathy to distressed individuals
  • High school diploma or GED
  • Excellent organizational and communication skills
  • Ability to speak, read, and write English
  • Experience with Microsoft business applications and computers
  • Ability to stay focused in a telecommuter environment (remote environments)
  • Have access to WiFI and a space to take private calls

Pluses or Additional Add-ons:

**Bilingual (Spanish) speakers must pass an online proficiency test

Day-to-Day:

This resource will make outbound and field inbound calls from employees and interview them to determine potential exposure. This representative will use a web-based client resource management (CRM) platform to document symptom status of contacts and provide information regarding the next steps, which may include testing, quarantine, or isolation. They are required to follow all scripts, policies, and procedures provided, and comply with training regarding confidential information related to personal information.

  • Place and field calls from employees and advises on testing, isolation, and quarantine related to COVID-19
  • Call contacts of newly diagnosed patients.
  • Communicate with contacts in a professional and empathetic manner.
  • Collect and record information on symptoms into the CRM system (customer relationship Management).
  • Provide contacts with approved information about quarantine or isolation procedures, and if appropriate, refer them to testing according to protocol and/or to COVID-19 resources.
  • Required to follow the script to inform contacts about the importance of quarantine and isolation and what to do if symptoms develop. You are not permitted to deviate from the script or provide information that is not included in the script.

Insight Global

Why Work Here?

Long term, stable position with room for growth!

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

What email should we contact you at once we get salary info from the hiring manager?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

Our qualification feature is only available to registered members - what email address would you like for us to keep on file?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.