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Contact Center Agent: United States Government

Inside Sales Staff Salt Lake, UT
  • Posted: 4 days ago
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

WORK FOR THE US GOVERNMENT

$7500 IN BENEFITS FROM DAY ONE

FREE GOVERNMENT BENEFITS WORTH THOUSANDS OF DOLLARS INCLUDED IN THIS JOB:

  • $7500 in benefits from day one
  • Health - 100% paid
  • Dental - 100% paid
  • Vision - 100% paid
  • Group Life insurance - 100% paid
  • Short-term and Long-term Disability - 100% paid
  • Vacation leave - 100% paid
  • Sick leave - 100% paid
  • Bereavement leave - 100% paid
  • Holiday leave - 100% paid
  • Jury Duty/Subpoenaed Witness leave - 100% paid
  • Flexible Spending Account (FSA) (medical and dependent)
  • 401(k)

If you do not want Medical Benefits, we put the money that would have been spent on that in a 401K Account.

United States Government: Contact Center Role:

  • Understand and explain Department of Veterans Affairs (VA) services or procedures.
  • Ask clarifying questions to identify complex or vague requests for VA services and information.
  • Accurately record details of calls and other service requests in an expected time frame.
  • Select appropriate VA services to meet the specific needs of customers.
  • Establish and maintain effective communication and working relationships with VA employees, outside agencies and the public.
  • Utilize a multi-screen computer system including a Customer Relationship Management (CRM) application.
  • Maintain confidentiality and privacy of callers.
  • Organize and prioritize multiple tasks.

United States Government: Contact Center Requirements:

  • Experience in a customer service environment. Previous Contact Center work preferred.
  • Ability to work under pressure including calm and effective dealing with escalating or difficult calls.
  • Capability to "think on your feet" to offer additional solutions to problems.
  • Detail-oriented with strong organizational and time-management skills.
  • Excellent verbal, interpersonal and written communication skills.
  • Familiarity with the military and veteran community programs a plus.
  • U.S. Military Veteran or Veteran family members receive additional consideration.
  • Knowledge of VA benefits and entitlements, as well as Veteran issues and concerns, is a plus.
  • Ability to pass a federal NACI background check.
  • Proof of eligibility to work in the United States.

To Apply: Please send a resume.

Inside Sales Staff

Inside Sales Staff is the world's leading recruiting agency for inside sales placing talent from $50,000- $200,000. We work with great companies who offer exceptional compensation plans, excellent work places, insurance, benefits, flex hours, coaching, training and more. In business for twenty two years and located on Chicago's Gold Coast amongst shops, restaurants, drinking establishments, our firm is the publisher of the Inside Sales Salary Guide, considered the go to source for compensation data in the industry.

Address

Salt Lake, UT
USA

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