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Service Desk Specialist

InsITe Business Solutions Zeeland, MI

  • Posted: over a month ago
  • $12 to $25 Hourly
  • Full-Time
  • Benefits: life insurance, medical, vision, 401k, dental,
Job Description

Position Description:

This position is full time and includes both day to day support and project services for small to medium clients. Responsibilities include: service desk support, workstation repair, network setup and troubleshooting, server maintenance, cloud services implementation and support, backups support, and other support requests. Training will be provided as required, this is a great spring-board position to be exposed to many technologies and systems methodologies.

 

Position duties:

  • Phone, e-mail and onsite support as required
  • Ticket handling, routing, and triage (Phone, email, teams)
  • Workstation troubleshooting and repair
  • Workstation setup and deployment
  • Third-party software support
  • Managed services endpoint monitoring and remediation
  • Microsoft Office 365 support and maintenance
  • Network troubleshooting and repair
  • Systems maintenance
  • System documentation
  • Client training

Position requirements:

A qualified candidate must be eager to work directly with our clients, must be self-motivated, and have excellent interpersonal skills. It is required to practice detailed documentation and must have a drive to always put our Client needs first, with exceptional service. Applicable industry certifications are strongly preferred. Relevant certifications include A+, Net+, Security+, MCP, MCSA and similar industry certifications. Training funding and associated compensation increases available after 90 day evaluation period.

 

Compensation and benefits:

Compensation will vary based upon current skillset and industry standards

Vehicle mileage covered at current federal rates

Stipend provided for cell phone and home internet costs

Company laptop and other technology will be provided

Paid Certifications and career development provided

Health Insurance, Dental insurance, 401k

Company Description
InsITe Business Solutions is a rapidly growing West Michigan technology solution provider that focuses on two things: Development of other local businesses through technology and process, and development of our internal team. We are dedicated to fully understanding our clients and how they use technology to complement their business. We maintain strict focus on building long-term technology strategies for each of our clients, with the goal of delivering tailored solutions to drive them forward. In addition to this, we are extremely dedicated to developing every member of our team and providing a rewarding and educational work experience with significant room to advance and grow within the company.

InsITe Business Solutions

Why Work Here?
Grow your career and have fun doing it by joining the fastest growing cloud-focused technology company in West Michigan!

InsITe Business Solutions is a rapidly growing West Michigan technology solution provider that focuses on two things: Development of other local businesses through technology and process, and development of our internal team. We are dedicated to fully understanding our clients and how they use technology to complement their business. We maintain strict focus on building long-term technology strategies for each of our clients, with the goal of delivering tailored solutions to drive them forward. In addition to this, we are extremely dedicated to developing every member of our team and providing a rewarding and educational work experience with significant room to advance and grow within the company.

InsITe Business Solutions's Logo

Address

201 W. Washington Ave

Zeeland, MI
USA

Industry

Technology

Website

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