Service Desk Specialist

InsITe Business Solutions

Grand Rapids, MI

Expired: over a month ago Applications are no longer accepted.

$15 to $30 Hourly
Full-Time

Job Description

Position Description:

This position is full time and includes both day to day support and project services for small to medium clients. Responsibilities include: service desk support, workstation repair, network setup and troubleshooting, server maintenance, cloud services implementation and support, backups support, and other support requests. Training will be provided as required, this is a great spring-board position to be exposed to many technologies and systems methodologies.

Position duties:

Phone, e-mail and onsite support as required
Ticket handling, routing, and triage (Phone, email, teams)
Workstation troubleshooting and repair
Workstation setup and deployment
Third-party software support
Managed services endpoint monitoring and remediation
Microsoft Office 365 support and maintenance
Network troubleshooting and repair
Systems maintenance
System documentation
Client training

Position requirements:

A qualified candidate must be eager to work directly with our clients, must be self-motivated, and have excellent interpersonal skills. It is required to practice detailed documentation and must have a drive to always put our Client needs first, with exceptional service. Applicable industry certifications are strongly preferred. Relevant certifications include A+, Net+, Security+, MCP, MCSA and similar industry certifications. Training funding and associated compensation increases available after 90 day evaluation period.

Compensation and benefits:

Compensation will vary based upon current skillset and industry standards

Vehicle mileage covered at current federal rates

Stipend provided for cell phone and home internet costs

Company laptop and other technology will be provided

Paid Certifications and career development provided

Health Insurance, Dental insurance, 401k

Company Description

About Insite Business Solutions:

Insite Business Solutions is a rapidly growing West Michigan based technology solution provider that focuses on creating success for businesses through technology and business process improvement. We are dedicated to fully understanding our clients and how they use technology to complement and grow their business. We maintain a strict focus on building long-term technology strategies for each of our clients, with the goal of delivering tailored solutions to drive them forward, including infrastructure, applications, and business productivity. As a company, we are extremely dedicated to developing every member of our team and providing rewarding and educational work experience with significant room to advance and grow within the company.

Why Work Here?

Grow your career and have fun doing it by joining the fastest growing cloud-focused technology company in West Michigan!

About Insite Business Solutions: Insite Business Solutions is a rapidly growing West Michigan based technology solution provider that focuses on creating success for businesses through technology and business process improvement. We are dedicated to fully understanding our clients and how they use technology to complement and grow their business. We maintain a strict focus on building long-term technology strategies for each of our clients, with the goal of delivering tailored solutions to drive them forward, including infrastructure, applications, and business productivity. As a company, we are extremely dedicated to developing every member of our team and providing rewarding and educational work experience with significant room to advance and grow within the company.