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Director of Partner Analytics

Innovu
Pittsburgh, PA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Job Location

Pittsburgh, PA or Remote

 

Overview

Innovu, is a growing Pittsburgh, PA-based data analytics company, offering a full range of cloud-based solutions that empower our users to effectively drive their human capital programs to mitigate risk while optimizing quality, cost, and efficiency of benefits and risk programs.

As a Director of Partner Analytics (DPA) at Innovu, you will be responsible for using our state-of-the-art analytics platform, Lens, to engage with our clients. You will be responsible for helping our users achieve their desired outcomes by providing insightful and actionable data based on detailed analysis. The Director of Partner Analytics will also consistently deliver high levels of service, assistance, and content that create outstanding customer experiences for our users. As a member of the DPA team you will also work closely with other Innovu teams, such as Sales and Product Management to facilitate high levels of client satisfaction and ensure customer feedback is heard throughout the organization.

Responsibilities

· Responsible for the service delivery and satisfaction of a defined portfolio of accounts.

· Builds and presents client deliverables leveraging our analytics platform, Lens.

· Researches and analyzes disparate silos of human capital data to identify actionable trends and opportunities.

· Understands client business objectives and market drivers and uses that knowledge to uncover actionable insights that can be used to support those needs.

· Provides subject matter expertise to internal and external teams.

· Accountable for client engagement, relationship management and satisfaction.

· Participates in the delivery of prescriptive events to drive customer outcomes and success.

· Works cross-functionally to represent the Voice of the Customer and participates as needed in the Product Development Lifecycle.

· Provides final quality review of data elements.

· Works as part of a team responsible for contract renewals.

· Mentors new team members and assists in the DPA onboarding process.

· Assists in the identification of quality, process, and strategic opportunities to facilitate a culture of continuous improvement.

· Provides sales support to prospective clients as needed.

· Provides platform training to clients/advisors as needed.

· Travel required to client base for quarterly engagements across your book of business. (Travel is currently suspended due to the COVID-19 pandemic.)

 

Minimum Qualifications

· Requires a bachelor's degree.

· Five or more years of experience of either Client Services and/or Consulting directly with clients in the healthcare and employee benefits industries.

· Experience assisting with the development and implementation of Total Reward strategies for self-insured clients.

· Exposure to benefit solutions across different product lines.

· Ability to uncover outliers and anomalies in healthcare and benefits related data and identify actionable solutions.

· Experience benchmarking healthcare and benefits related data, with a strong sense of what the marketplace yields.

· Demonstrate natural ease when dealing with clients of all levels and must be comfortable dealing with C-Suite stakeholders.

· Knowledge of regional marketplace and national healthcare and benefits landscape.

· Prior experience working ‘hands-on’ with claims data and or other types of healthcare related data.

· Outstanding Excel and spreadsheet skills, including pivot tables, vlookups/hlookups, formulas, and macros.

· Strong sense of customer service to address client needs consistently and effectively.

· Self-motivated; comfortable working independently under general direction.

· Demonstrate extensive leadership ability both externally with clients and internally with staff.

· Excellent written and verbal communication skills and ability to produce high quality deliverables.

 

Additional Considerations

· Data analytics background.

· Actuarial or underwriting experience.

· A consultant and/or producer with Life, Accident, and Health Insurance licensure

· Population Health background CEBS designation.

· Customer Success Management experience.

· Ability to identify business development opportunities.

· Experience with large data sets and/or the analysis of unstructured healthcare data.

· Experiences with data mining, machine learning, and predictive modeling techniques, and their applications.

 

Company Description
About Innovu

Innovu is a Pittsburgh, PA based company. We securely, accurately, and seamlessly integrate data across all programs to create a consolidated “single truth” of information. We fully exploit this single truth of information with well-designed products and integrated analysis services.

We deliver a full range of cloud-based solutions and services that unlock actionable knowledge that empowers our clients and partners to understand and solve complex problems in mitigating risk while optimizing quality, cost, and efficiency of benefits and risk programs.

Innovu’s culture creates a truly enjoyable place to work and grow professionally. The work environment is defined by relentless drive toward success, selfless collaboration, and integrity in all that we do.

Innovu

Why Work Here?
Growing software company with awesome culture and lots of room for professional growth.

About Innovu Innovu is a Pittsburgh, PA based company. We securely, accurately, and seamlessly integrate data across all programs to create a consolidated “single truth” of information. We fully exploit this single truth of information with well-designed products and integrated analysis services. We deliver a full range of cloud-based solutions and services that unlock actionable knowledge that empowers our clients and partners to understand and solve complex problems in mitigating risk while optimizing quality, cost, and efficiency of benefits and risk programs. Innovu’s culture creates a truly enjoyable place to work and grow professionally. The work environment is defined by relentless drive toward success, selfless collaboration, and integrity in all that we do.

Address

Pittsburgh, PA
USA

Industry

Business

Website

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