Assists customers questions and concerns on all products and services offered by the Company through research and resolution using various tools and systems. Handles telephone customer contacts. Coordinates with all sales channels for retention efforts on the existing customer base. May sell products and services offered by the Company. May help collect past due balances. Processes credit applications and activate service. Maintains appropriate records, prepares required reports, and updates customer accounts. May support and back up the sales and store operations, i.e., Performs other duties as assigned by management.
The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:
- Answers customer/client requests or inquiries concerning services and products and reports problem areas.
- Utilizes various systems and tools to initiate to assist and service customers.
- Continually maintain a working knowledge of all company products, services, and promotions.
- Make recommendations according to customer’s needs.
- Utilize operational systems to process purchases of all products and services.
- Administer system functions on all opening, closing, and balancing procedures according to finance guidelines
- Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers.
- The desire to be a part of the game-changing store team.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.
- Effective at balancing customer experience and performance goals.
- Student Mentality
- Strong Work Ethic
- Great Written and Verbal Communications Skills
- Growth-minded candidates
- Classroom training.
- On-the-job training.
- Paid Training
- $12-$18/HR (DOE) + bonuses
- Weekly Pay
- Travel Opportunity
- Growth Opportunity
- Close-knit team environment!
Provisions listed in these Job Descriptions may be changed or modified by Innovative Marketing Management Inc. without prior notice at any time, at the Company's sole discretion.