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Service Technician

Innovative Basement Authority
West Fargo, ND
  • Posted: 3 days ago
  • Full-Time
Job Description
Company Description

Innovative Basement Authority (IBA), A Groundworks Company, helps homeowners with their foundation repair, basement waterproofing, crawl space encapsulation, and concrete needs. Our top priority is providing high-quality home repair solutions and personalized service throughout North Dakota, South Dakota, Minnesota, Montana, and Wisconsin. With fully trained technicians, industry-leading products, and nationally backed warranties, IBA is here to restore your foundation or basement.

Job Description

A Groundworks Service Technician is the guardian of our reputation. They ensure the solutions we provide are functioning properly and protecting the home. As a Service Technician, you will run appointments with our current customer base. You will learn how to fix our solutions, maintain, and improve our systems and look for additional areas of protection in the home.

Who should inquire about this role?

  • A hard-working individual that wants the ability to make well over 6 figures on company provided service appointments.
  • Someone who is not interested in driving their own vehicle for work. Company truck/van, gas provided, phone, CPU, etc.
  • Those who can build rapport with diverse groups of people.
  • Problem solvers that prioritize what the customer called for then look for other ways to serve them.
  • Interest in growing into leadership roles throughout the country.

What We Offer:

  • Bi-weekly Pay – Hourly Plus unlimited Commission potential.
  • Full-Time Non-seasonal Work
  • Health benefits, paid PTO and Holidays, 401K.
  • Superior Product Training combined with Personal Development training will Ensure YOU Start with Immediate Success
  • Competitive and Rewarding, Family-Oriented Culture
  • Advanced Leadership Training Opportunities – 91% of Promotions Are Internal Employees
  • Company Provided Vehicle & Gas Card, phone, and tablet

What You Will Do:

  • We provide appointments made by a customer care representative which are scheduled based on your availability
  • Travel to a customer’s home on a pre-set appointment using a company vehicle
  • Build rapport with homeowners and professionally represent the Company
  • Perform yearly maintenance visits, examining work previously completed. Find problems before the problems find our customers. Present additional options that may serve our customers
  • Perform reactive service appointments, diagnosing and fixing any issues and provide solutions of additional products
  • In some cases, install the additional products purchased by customer
  • Adhere to safety/health regulations and procedures when carrying out construction operations
  • Examines work done by the company and determines potential warranty or non-warranty work
  • Clearly communicate the benefits of our solutions and services to enhance or improve original installation or remedy a potential issue
  • Responsible for communicating to service manager job completions or complications, and completing and submitting all necessary

Best Qualified Candidates Possess:

  • Self stater that can communicate effectively
  • Accountability and high integrity with a desire to grow
  • Troubleshooting and Problem solving
  • Comfortable working in confined spaces
  • Ability to pass pre-employment screening, to include a background check
  • High school diploma or GED preferred or equivalent experience
  • Sales and Construction background a plus

Additional Information

All your information will be kept confidential according to EEO guidelines.


Innovative Basement Authority


West Fargo, ND



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