Skip to Main Content

Collections Specialist

Innovate Loan Servicing Fort Worth, TX

  • Posted: over a month ago
  • Full-Time
  • Benefits: vision, 401k, dental, life insurance, medical,
Job Description

Innovate Loan Servicing Corporation

 

About Us:

Innovate Loan Servicing Corporation is a Fort Worth, TX based auto loan finance company lead by a proven management team with more than twenty years of auto finance experience. The goal of Innovate Loan Servicing Corporation is to deliver a high level of customer satisfaction by providing convenient payment options, superior service, and proactive customer communication. We understand the importance of owning a vehicle, and recognize from time to time people are faced with challenging situations. Our success as a business is directly impacted by our success at keeping customers driving their cars. Innovate Loan Servicing Corporation is an equal opportunity employer. Visit us at www.myinnovateloan.com.

 

About this position:

Loan Servicing Representatives collect and follow up on delinquent accounts both in a heavy dialer driven environment with manual efforts as well, ensure we maintain the most up to date contact information for our customers, perform moderate to heavy skip tracing depending on how many days past due the account may be. Maintaining good customer relations with borrowers and effectively solving problems is our main focus. Best in class customer interactions with results! A qualified candidate must be able to work within a schedule between 7AM CST and 8PM CST Monday – Friday, with rotating Saturdays between 8AM CST and 12PM CST

 

Essential Functions:

  • Identify, evaluate, and resolve reasons for delinquency

  • Negotiate account resolutions

  • Follow-up with repossession agents as needed

  • Maintain company performance and productivity standards

  • Perform skip tracing as needed

  • Accurately inputs and documents actions within the collection systems

  • Accountable for reducing delinquency for assigned accounts

  • Escalate calls and/or problem accounts to supervisor, repossession, legal or collection agencies as appropriate.

  • Access statements, applications, and third-party vendor services to locate or perfect customer contact and make some strategic actionable decisions.

  • Special projects as requested

  • Perform other duties as business needs dictate as assigned by management

 

QUALIFICATIONS:

  • A minimum of 1 year in Auto Collections experience.

  • Strong oral and written communication skills

  • Knowledge of FDCPA, Billing and Collections procedures

  • Bi-lingual (Spanish), although not required, is beneficial

  • Knowledge of finance and lending, although not required, is preferred

  • Self-starter with positive attitude and ability to work with minimal supervision

  • Strong attention to detail, goal oriented

  • Commitment to excellent customer service

  • Overtime work may be required throughout the year

  • Shifts and/or schedules may change throughout the year as dictated by management and business needs

 

Employer’s Rights

This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

 

Compensation and Benefits:

  • Compensation is commensurate with experience
  • Benefits package available
Company Description
Full service auto finance company that originates auto loans and
leases, conducts bulk acquisitions of portfolios, services existing accounts, and conducts repossession and
re-marketing activities for itself and for third party clients and investors.

Innovate Loan Servicing

Why Work Here?
Great Benefits and Room for Growth!

Full service auto finance company that originates auto loans and leases, conducts bulk acquisitions of portfolios, services existing accounts, and conducts repossession and re-marketing activities for itself and for third party clients and investors.

Innovate Loan Servicing's Logo

Address

4704 Mercantile Dr.

Fort Worth, TX
76137 USA

Industry

Finance and Insurance

Website

View all jobs at Innovate Loan Servicing

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.