Innovate Loan Servicing Fort Worth, TX
- Posted: over a month ago
- Benefits: vision, 401k, dental, life insurance, medical,
Innovate Loan Servicing Corporation
Innovate Loan Servicing Corporation is a Fort Worth, TX based auto loan finance company lead by a proven management team with more than twenty years of auto finance experience. The goal of Innovate Loan Servicing Corporation is to deliver a high level of customer satisfaction by providing convenient payment options, superior service, and proactive customer communication. We understand the importance of owning a vehicle, and recognize from time to time people are faced with challenging situations. Our success as a business is directly impacted by our success at keeping customers driving their cars. Innovate Loan Servicing Corporation is an equal opportunity employer. Visit us at www.myinnovateloan.com.
About this position:
Loan Servicing Representatives collect and follow up on delinquent accounts both in a heavy dialer driven environment with manual efforts as well, ensure we maintain the most up to date contact information for our customers, perform moderate to heavy skip tracing depending on how many days past due the account may be. Maintaining good customer relations with borrowers and effectively solving problems is our main focus. Best in class customer interactions with results! A qualified candidate must be able to work within a schedule between 7AM CST and 8PM CST Monday – Friday, with rotating Saturdays between 8AM CST and 12PM CST
Identify, evaluate, and resolve reasons for delinquency
Negotiate account resolutions
Follow-up with repossession agents as needed
Maintain company performance and productivity standards
Perform skip tracing as needed
Accurately inputs and documents actions within the collection systems
Accountable for reducing delinquency for assigned accounts
Escalate calls and/or problem accounts to supervisor, repossession, legal or collection agencies as appropriate.
Access statements, applications, and third-party vendor services to locate or perfect customer contact and make some strategic actionable decisions.
Special projects as requested
Perform other duties as business needs dictate as assigned by management
A minimum of 1 year in Auto Collections experience.
Strong oral and written communication skills
Knowledge of FDCPA, Billing and Collections procedures
Bi-lingual (Spanish), although not required, is beneficial
Knowledge of finance and lending, although not required, is preferred
Self-starter with positive attitude and ability to work with minimal supervision
Strong attention to detail, goal oriented
Commitment to excellent customer service
Overtime work may be required throughout the year
Shifts and/or schedules may change throughout the year as dictated by management and business needs
This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.
Compensation and Benefits:
- Compensation is commensurate with experience
- Benefits package available
leases, conducts bulk acquisitions of portfolios, services existing accounts, and conducts repossession and
re-marketing activities for itself and for third party clients and investors.
Innovate Loan ServicingWhy Work Here?
Great Benefits and Room for Growth!
Full service auto finance company that originates auto loans and leases, conducts bulk acquisitions of portfolios, services existing accounts, and conducts repossession and re-marketing activities for itself and for third party clients and investors.
4704 Mercantile Dr.Fort Worth, TX
Finance and Insurance