Our globally connected and dynamic company is based in Columbia. We specialize in the creation, distribution, and marketing of innovative products. We are looking for a Customer Service Associate responsible for acting as a liaison between customers and companies. Their primary role is to assist customers with complaints, orders, errors, account questions, and other queries.
Reach out to customers and verify account information.
Greet customers warmly and ascertain the reason for calling.
Assist with the placement of orders.
Advice on company information.
Take payment information and other pertinent information such as addresses and phone numbers.
Place or cancel orders.
Answer questions about warranties or terms of sale.
Suggest solutions when a product malfunctions.
Handle product recalls.
Attempt to persuade customers to reconsider cancellation.
Inform customers of deals and promotions.
Sell products and services.
Work with the customer service manager to ensure proper customer service is being delivered.
Compile reports on overall customer satisfaction.
knowledge about our products to better assist our customers.
Competitive market-based salary; commensurate with experience Salary of $30,000 annually.
EDUCATION AND EXPERIENCE:
High school diploma, general education degree or equivalent
knowledge of customer service principles and practices
knowledge of relevant computer applications
ability to type
knowledge of administrative procedures
numeric, oral and written language applications
Candidates with the following experience are encouraged to apply!:
Build Customer Relationship, Customer Acquisition, Customer Development, Customer Relationship, Customer Support, Customer Service Manager, Customer Success, Direct Customer Service, Customer Service Associate, Customer Service Representative, Customer Retention, Customer Agent
Why Work Here?INNOTEQ offers an entire arsenal of fully integrated marketing services to help you strengthen your brand and deliver a unified message to your customers. We’re more than just another marketing agency.
Are you someone who rises above the crowd? Do you like to go the extra mile? You might be a perfect fit for INNOTEQ.